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ABA’s Accessibility of Electronic Banking

The ABA has worked with the community to produce voluntary Industry Standards which aim to improve the accessibility of electronic banking.  The Industry Standards are important steps in helping overcome the digital divide and will assist individual banks develop or enhance their electronic banking services for older Australians and people with disabilities. The ABA, the Human Rights and Equal Opportunity Commission (HREOC) and the Accessible E-Commerce Forum, worked with representatives from member banks, other financial institutions, community groups, suppliers and retailers to develop these Industry Standards.

  • Industry Standards - Accessibility
  • Australian Banking Industry E-Commerce Industry Action Plan                
    The Australian Banking Industry is committing itself to playing its part in eliminating the “Digital Divide” that exists in Australia today. As technology reshapes the financial services industry it is critical all people, including older people and people with disabilities have access to electronic networks such as EFTPOS, ATMs, internet and phone banking.

What’s new

A sensible path forward for Open Banking
10 May 2018
Open Banking will allow customers, at their request, to share their personal information with other financial institutions to allow them to find a better deal on expenses such as electricity bills, telecommunications and other items.
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ABA blog

Customers at centre of mortgage industry overhaul
Christine Cupitt, Executive Director - Policy, Australian Banking Association
Read more 1 Feb 2018

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