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The work of the Australian Banking Association

The ABA addresses a large range of public policy issues to help build a regulatory environment that promotes growth in the banking industry and the wider economy. We work to ensure banking is affordable and accessible and enables customers to get the right products and services for their banking needs. 

Current priority policy issues for the banking industry include:

  • Culture in banking
    The Australian Banking Association is working with banks on implementing reforms to address conduct and culture issues. These include enhanced protections for whistleblowers and potential changes to how banks pay their staff, to ensure that customer interests are put first in the selling of products and services, and that remuneration practices align with customer outcomes. More information is available at

  • Development of industry codes and standards
    Continuing development of the Code of Banking Practice and a number of other industry standards and guidelines which ensure best practice across the Australian banking industry. This includes issues such as access to electronic banking, security and authentication practices, access to financial hardship assistance, protection for customers from financial abuse, and promoting financial literacy for Indigenous customers.
  • Prudential and financial system reform
    Responding to the Federal Government’s Financial System Inquiry, international developments on bank capital, liquidity and other regulations, and working with Government and other stakeholders to ensure a safe, efficient and competitive banking and financial system. 
  • Dispute resolution
    The ABA is working with Government to improve the external dispute resolution system so that if customers are not satisfied with their bank's response to a complaint, they can get a fair independent hearing and there is no confusion who to contact.
  • Conduct and disclosure 
    Working with the Government and other stakeholders to ensure that changes to banking industry conduct and disclosure laws enhance the accessibility of banking and financial products and services, as well as promote consumer protection for banks’ retail and business customers. Specific policy areas include: streamlining disclosures, professionalising financial advice, modernising retail banking, simplifying customer identification and protecting customers’ personal and financial information. 
  • Accessibility
    Improving Australians’ access to affordable retail banking and support during difficult times, including free bank accounts ( and information about financial hardship assistance offered by banks ( 
  • Financial literacy
    Improving Australians’ financial literacy through our program, Broadening Financial Understanding, aimed at helping all Australians make informed and confident decisions regarding their money today and into the future.
  • Small business banking
    Coordinating the banking industry’s response on issues related to small business, including providing resources to aid awareness and access to finance to help small businesses grow (

  • Rural and regional banking
    Coordinating the banking industry’s response on issues related to rural and regional Australia, including advocating for a nationally consistent approach to assist farmers in extreme financial hardship.

  • Security
    Working cooperatively with Government, the private sector, police and payment providers on ways to prevent fraud.

  • Taxation reform
    Supporting the goal of lower, simpler, fairer taxes to ensure Australia’s tax system enables the financial services industry to enhance its contribution to economic growth, employment and prosperity.

What’s new

A sensible path forward for Open Banking
10 May 2018
Open Banking will allow customers, at their request, to share their personal information with other financial institutions to allow them to find a better deal on expenses such as electricity bills, telecommunications and other items.
Download PDF

ABA blog

Listening to Regional Australia
Anna Bligh, ABA CEO, Australian Banking Association
Read more 22 Jan 2019

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