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Fact sheets and infographics
The Australian Banking Association provides information to the public about banking and financial issues that affect all Australians.
If you cannot access any of the fact sheets, please freecall 1800 009 180 and we will arrange to get you a copy of the information that you require.
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Government / Regulator Inquiries into banking — 2008 to Nov 2017
1 Dec 2017 - Since the GFC banks have appeared before, or taken part in 51 substantive inquiries, investigations, and reviews, 12 of which are ongoing.
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Bank fees
29 Jan 2017 - Find out the most common bank fees that apply to transaction accounts, credit products and home loans.
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A guide to resolving complaints
29 Jan 2017 - Not sure what to do if you have a problem or complaint with your bank? See this step-by-step guide.
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The small business sector in Australia
17 Jun 2016 - This infographic provides a snapshot of how much banks lend to small businesses.
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Romance scams
19 May 2016 - Have you met someone online and are providing money to them? Find out about the alarming incidence of romance scams and prevent it happening to you.
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Credit card use in Australia
1 Apr 2016 - In this infographic find out how much Australians spent on credit cards in 2015 and the average outstanding balance.
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Banks and the economy
11 Nov 2015 - This infographic shows banks' strong contribution to Australia's economy in 2015.
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Avoiding bank fees
13 Aug 2015 - From using your own bank's ATM to setting up SMS alerts when your account reaches a certain balance, find out how to avoid bank fees.
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ATMs
13 Aug 2015 - This fact sheet explains the types of ATM transactions and tips to minimise ATM fees.
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Direct debits
12 Aug 2015 - This fact sheet explains the different processes to set up and cancel direct debits that are from your deposit account or credit or debit card.
