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Fact sheets and infographics

The Australian Banking Association provides information to the public about banking and financial issues that affect all Australians.

If you cannot access any of the fact sheets, please freecall 1800 009 180 and we will arrange to get you a copy of the information that you require.

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Government / Regulator Inquiries into banking — 2008 to Nov 2017
1 Dec 2017
Since the GFC banks have appeared before, or taken part in 51 substantive inquiries, investigations, and reviews, 12 of which are ongoing.
PDF
Bank fees
29 Jan 2017
Find out the most common bank fees that apply to transaction accounts, credit products and home loans.
PDF
A guide to resolving complaints
29 Jan 2017
Not sure what to do if you have a problem or complaint with your bank? See this step-by-step guide.
PDF
The small business sector in Australia
17 Jun 2016
This infographic provides a snapshot of how much banks lend to small businesses.
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Romance scams
19 May 2016
Have you met someone online and are providing money to them? Find out about the alarming incidence of romance scams and prevent it happening to you.
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Credit card use in Australia
1 Apr 2016
In this infographic find out how much Australians spent on credit cards in 2015 and the average outstanding balance.
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Banks and the economy
11 Nov 2015
This infographic shows banks' strong contribution to Australia's economy in 2015.
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Avoiding bank fees
13 Aug 2015
From using your own bank's ATM to setting up SMS alerts when your account reaches a certain balance, find out how to avoid bank fees.
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ATMs
13 Aug 2015
This fact sheet explains the types of ATM transactions and tips to minimise ATM fees.
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Direct debits
12 Aug 2015
This fact sheet explains the different processes to set up and cancel direct debits that are from your deposit account or credit or debit card.

What’s new

A sensible path forward for Open Banking
10 May 2018
Open Banking will allow customers, at their request, to share their personal information with other financial institutions to allow them to find a better deal on expenses such as electricity bills, telecommunications and other items.
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ABA blog

Customers at centre of mortgage industry overhaul
Christine Cupitt, Executive Director - Policy, Australian Banking Association
Read more 1 Feb 2018

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