Security and fraud prevention

Customer security is the number one priority for banks regarding the safety of your money. Australia’s banks work hard to prevent their customers from becoming victims of any kind of financial crime.

At the same time, as a banking customer there are things you can do, and simple precautions you can take to protect yourself and your money. This section offers tips on protecting your personal information, your money, credit and debit cards against fraud and misuse.

If you cannot access any of the fact sheets, please freecall 1800 009 180 and we will arrange to get you a copy of the information that you require.

Fact sheets     


Protect Your Financial Identity 

This website has been developed by the Australian Bankers’ Association, the Australian High Tech Crime Centre and the Australian Securities and Investments Commission.


SCAMwatch is a website run by the Australian Competition and Consumer Commission providing information to consumers and small businesses about how to recognise, avoid and report scams.

Stay Smart Online

The Australian Government's cybersecurity website provides information for Australian internet users on the simple steps they can take to protect their personal and financial information online.

What’s new

Landmark reform package
11 Dec 2017
Read the full landmark reform package that will improve consumer outcomes and confidence in mortgage broking, prepared by the Combined Industry Forum.
Read more

ABA blog

Customers at centre of mortgage industry overhaul
Christine Cupitt, Executive Director - Policy, Australian Banking Association
Read more 1 Feb 2018

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