Audit Confirmation Request

This table lists contact details for auditors needing audit confirmation from banks.

This table is updated whenever the Australian Banking Association receives updates from member banks.

If the bank you need is not represented, please contact that bank directly. A list of generic contact details of ABA member banks can be found on our website.

Bank Confirmation Request AddressContact details for
follow up 
Date last updated
AMP Bank Limited AMP Bank Limited
Customer Services
Locked Bag 5059
Parramatta CBD BC NSW 2124 
Tel: 13 30 30  15/06/2010
Australia and New Zealand Banking Group Limited

Institutional and Corporate Clients
General and all Treasury Audit Confirmations 
Preferred method via Confirmation
Auditor selection (when utilising Confirmation):
ANZ and then, select your client’s applicable responding department

ANZ Client Services
Audit Confirmation Requests
L3B/833 Collins Street
Docklands Vic 3008
Requests lodged via
Confirmation:
Tel: +61 3 7000 6080
support@apac.confirmation.com

Requests lodged by post:

General Audit
auditcer@anz.com

Treasury Audit
auditct@anz.com
 
Tel: 1800 642 832
13/6/2019
Australia and New Zealand Banking Group Limited

Commercial, Small Business and Retail Business Bank Customers

General Audit Confirmations
Preferred method via Confirmation.
Auditor selection (when utilising Confirmation):
ANZ and then, select your client’s applicable responding department

Audit Confirmations (Retail)
5/833 Collins St
Docklands VIC 3008
Requests lodged via
Confirmation:
Tel: +61 3 7000 6080
support@apac.confirmation.com

Requests lodged by post:
Retail Audit
tpcvicinvest3@anz.com
 
Tel : 13 13 14
4/12/2017 
Bank Australia

(formerly known as bankmecu – name changed 17 Aug, 2015)
Preferred method via Confirmation
Auditor Selection (when utilising Confirmation):
Bank Australia

Requests logged via post:
Bank Australia – Retail Operations
222 High Street,
Kew Victoria 3101
Requests lodged via
Confirmation:
Tel: +61 3 7000 6080
support@apac.confirmation.com

Requests lodged via post:
Tel: 13 28 88
1/06/2016
Bank of America
Merrill Lynch
Accepted via Confirmation only
Auditor Selection: Bank of America Merrill Lynch – Australia
Confirmation:
Tel: +61 3 7000 6080
support@apac.confirmation.com  
26/02/2015
Bank of Melbourne Accepted via Confirmation only
Auditor Selection: Bank of Melbourne
[a division of Westpac Banking Corporation]
Confirmation:
Tel: +61 3 7000 6080
support@apac.confirmation.com
01/04/2016
Bank of Queensland Limited Preferred method via Confirmation.
Auditor selection (when utilising Confirmation):
Bank of Queensland Limited (BOQ). 

Requests logged via post:
Bank of Queensland Limited
GPO BOX 898
Brisbane QLD 4001 
Requests lodged via
Confirmation
Tel: +61 3 7000 6080
support@apac.confirmation.com

Requests logged via post:
Tel: 07 3212 3450
Fax: 07 3067 9310
5/02/2019
Bank SA  Accepted via Confirmation only
Auditor Selection: Bank SA
[a division of Westpac Banking Corporation]
Confirmation:
Tel: +61 3 7000 6080
support@apac.confirmation.com
01/04/2016
Citi Consumer Bank  Citigroup Pty Ltd
Consumer/Retail Bank 
Onshore Services
Level 6 2 Park Street
Sydney NSW 2000
GPO Box 3483
Sydney NSW 2001 
Paul Low

Tel: +612 8225 3030
Fax: +612 8225 5026 
20/6/2010 
Citi Australia and New Zealand Accepted via Confirmation only
Auditor Selection: Citibank Corporate – Australia or Citibank Corporate – New Zealand
Confirmation:
Tel: +61 3 7000 6080
support@apac.confirmation.com
01/06/2015 
Commonwealth Bank of Australia  Commonwealth Bank of Australia
Service Operations Audit Certificates Team
Fax (Preferred): 1300 551 285
(new requests only)
Mail: PO Box 327
Silverwater NSW 2128
Emails (preferred): Audit Certificates Team
audit.certificates@cba.com.au
Telephone: Business Service Centre 1800 019 910
Or Relationship Service Team
18/11/2013 
HSBC Bank
Australia Limited
Accepted via Confirmation only
Auditor Selection: HSBC Bank Australia Limited
Confirmation:
Tel: +61 3 7000 6080
support@apac.confirmation.com

HSBC Relationship Manager
01/11/2015
Hongkong & Shanghai Banking Corporation Limited
(Sydney Branch)
Accepted via Confirmation only
Auditor Selection: Hongkong & Shanghai Banking Corporation Limited (Sydney Branch).
Confirmation:
Tel: +61 3 7000 6080
support@apac.confirmation.com

HSBC Relationship Manager
01/11/2015
Macquarie Bank Limited
Commodities and Global Markets
Accepted via Confirmation
 only.
Auditor selection:
Macquarie Bank Limited – Commodities and Global Markets.
Confirmation:
Tel: +61 3 7000 6080
support@apac.confirmation.com
18/12/2018
ME Bank   Preferred method via Confirmation
Auditor selection (when utilising Confirmation):
ME Bank

Requests via post:
Either Treasury or Business Admin C/O Deposit Solutions
GPO Box 1345
Melbourne VIC 3001
Requests via Confirmation:
Tel: +61 3 7000 6080
support@apac.confirmation.com
19/09/17
MUFG Bank, Ltd. Preferred method via Confirmation.
Auditor selection (when utilising Confirmation):
MUFG Bank Ltd – Australia. 
Requests lodged via
Confirmation
Tel: +61 3 7000 6080
support@apac.confirmation.com
20/11/2018
National Australia Bank   Preferred method via Confirmation
Auditor selection (when utilising Confirmation):
National Australia Bank and then select your client’s applicable responding department
Requests lodged via
Confirmation:
Tel: +61 3 7000 6080
support@apac.confirmation.com

Requests lodged via email/post:
Tel: 13 22 65 or your NAB representative
01/04/2016
Rabobank Australia Group Preferred method via Confirmation.
Auditor selection (when utilising Confirmation):
Rabobank and then, select your client’s applicable responding department
Requests lodged via
Confirmation
Tel: +61 3 7000 6080
support@apac.confirmation.com
 
Requests lodged by post:

Wholesale & Business Banking Clients
Corporate Services
Tel: (02) 8115 2800

Retail Clients
Rabobank Direct
Tel: 1800 445 445

Country Banking Clients
Rabobank Client Services
Tel: 1300 30 30 33
17/01/2018
St George Bank Limited  Accepted via Confirmation only
Auditor Selection: St George Bank
[a division of Westpac Banking Corporation]
Confirmation:
Tel: +61 3 7000 6080
support@apac.confirmation.com
01/04/2016
Suncorp Bank Suncorp Bank
GPO Box 1453
BRISBANE QLD 4001
Service & Support
07 3135 3282
BTAP@suncorp.com.au
01/03/2017 
Westpac Banking Corporation  Accepted via Confirmation only
Auditor Selection: Westpac Banking Corporation
Confirmation:
Tel: +61 3 7000 6080
support@apac.confirmation.com
01/04/2016