Smarter Banking - Know your banking rights and responsibilities

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This guide outlines what rights you have as a bank customer in Australia. Banks offer a wide range of financial products and services. When you use these products and services, you are a consumer; just as you are when you shop at a supermarket or eat at a restaurant – and you have consumer’s rights and responsibilities. This booklet helps you understand those rights and responsibilities which can empower consumers in their dealings with banks. It includes rights and responsibilities which are set out in law and codes of practice.

What’s new

A sensible path forward for Open Banking
10 May 2018
The announcement by the Federal Government of a phased approach for introducing Open Banking is a sensible path forward for this important reform, enabling banks to design a secure system which benefits Australian consumers.
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ABA blog

Customers at centre of mortgage industry overhaul
Christine Cupitt, Executive Director - Policy, Australian Banking Association
Read more 1 Feb 2018

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