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Steven Münchenberg, Chief Executive of the ABA, said, “We continue to receive multiple calls every day from upset members of the public who have received cold calls asking about their satisfaction with their bank.
“In one case, a scammer relayed personal details that should only have been known to the recipient of the call. This is an alarming reminder of the importance to protect your personal and financial information, particularly with how you share it online,” he said.
Callers are targeting households at random around Australia claiming to be from the Australian Bankers’ Association, or a variation of the name.
“This is a scam to try and defraud customers by convincing them to send money or to provide identity information. If you receive a call like this do not give out any information and simply hang up.
“Sometimes the caller will say you are owed money. A bank would not request you pick up money from a post office or money transfer outlet.
“If you have given out any information over the telephone, immediately contact your bank as they can take action to protect and monitor your account,” Mr Münchenberg said.
For more information on how you can protect your personal and financial information online and to find out the latest range of scams targeting Australians, visit the Australian Government's website Stay Smart Online and sign up to the free alert service.
Contact: Stephanie Arena 0477 470 677