Earning Back Trust
Royal Commission
The Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry was established by the Government in December 2017, with the first of seven public hearings held in March 2018, and the final round held in November 2018.
Read moreGovernance & Accountability
Governance refers to the systems and processes for controlling the operations of an organisation (or industry etc) and ensuring accountability that the operations are functioning according to set laws, rules, values and ethics.
Read moreProfessional Standards
The banking industry supports addressing and preventing failures of conduct and culture that negatively impact outcomes for customers.
Read moreRemuneration
Remuneration refers to the payments that the banks make to their staff, such as salaries and bonuses.
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New 2019 Banking Code of Practice
The new Banking Code is a set of enforceable standards that customers, small businesses, and their guarantors can expect from Australian banks.