Earning Back Trust

Royal Commission

It's been one year since the Royal Commission. A lot has changed since then, and there's still a lot to do. There are tougher rules, banks are fixing their culture and going back to basics. During this time of change, one thing remains the same: banks are open for business.

Governance & Accountability

Governance refers to the systems and processes for controlling the operations of an organisation (or industry etc) and ensuring accountability that the operations are functioning according to set laws, rules, values and ethics.

Professional Standards

The banking industry supports addressing and preventing failures of conduct and culture that negatively impact outcomes for customers.

Remuneration

Remuneration refers to the payments that the banks make to their staff, such as salaries and bonuses.