Earning Back Trust

Royal Commission

It's been two years since the Royal Commission. A lot has changed since then. There are tougher rules, improved culture and a refocus on customer outcomes. During this time of change, one thing remains the same: banks are open for business.

Governance & Accountability

Governance refers to the systems and processes for controlling the operations of an organisation (or industry etc) and ensuring accountability that the operations are functioning according to set laws, rules, values and ethics.

Professional Standards

The banking industry supports addressing and preventing failures of conduct and culture that negatively impact outcomes for customers.

Remuneration

Remuneration refers to the payments that the banks make to their staff, such as salaries and bonuses.