fbpx
Skip to main content
Get step-by-step help: Financial Assistance Hub

Branch Closure Protocols

5 September 2022

The Transaction Services and Branch Closure Protocol (the Protocol) provides a guideline of the minimum standards of service delivery in the event of closing branches in the applicable classes. This Protocol applies to the closure of branches in the Inner regional, Outer regional, Remote, Very remote and Migratory classes only if there is not another branch of the same brand within 20 kilometres by road.

Download PDF

Latest news

1 / 3
Media Releases
Mobile wallet transactions skyrocket to $93 billion, as 98.9% of bank interactions take place digitally 
7 June 2023

“Australia has witnessed a phenomenal shift in customer banking and payment preferences in recent years,” ABA CEO Anna Bligh said. 

Read more
Media Releases
Statement regarding today’s decision by the Reserve Bank of Australia (RBA)
6 June 2023

The RBA continues to address the nation’s inflation challenge with today’s 0.25% increase in the cash rate target, to 4.10%.

Read more
Media Releases
Australian banks join new Fraud Reporting Exchange digital platform to help halt payments to scammers 
16 May 2023

Australian banks today launched a new digital platform that will facilitate the quick reporting of fraudulent payments en route or transferred to another bank.

Read more