fbpx
Skip to main content

Get assistance now

Many things can lead to financial difficulty. It can happen to anyone. This guide is designed to help you understand the options that may be available if you’re struggling financially.

The information provided is only a guide, so it’s a good idea to contact your bank as soon as you can if you’re worried about money.

You can find contact information for individual banks below.

Three clicks to assistance

Three clicks to assistance

1 What is your current situation?

2 What do you need assistance with?

Financial counselling

Helpful resources and support

Find your bank

Select your bank to find out more about their individual relief packages
AMP

Phone: 1300 130 191
Hardship Assistance: Website

Visit website
ANZ

Phone: 1800 252 845
Hardship Assistance: Website

Visit website
Arab Bank Australia

Phone: 1800 64 64 84
Hardship Assistance: Website

Visit website
Bank Australia

Phone: 132 888
Hardship Assistance: Website

Visit website
Bank of Melbourne

Phone: 1300 630 266
Hardship Assistance: Website

Visit website
Bank of Sydney

Phone: 13 95 00
Hardship Assistance: Website

Visit website
BOQ Group

Phone: 1800 079 866
Hardship Assistance: Website

Visit website
Bank SA

Phone: 1800 679 461
Hardship Assistance: Website

Visit website
Bankwest

Phone: 1300 769 173
Hardship Assistance: Website

Visit website
Bendigo and Adelaide Bank

Phone: 1300 652 146
Hardship Assistance: Website

Visit website
Citi Bank

Phone: 1800 722 879
Hardship Assistance: Website

Visit website
Commonwealth Bank

Phone: 1300 720 814
Phone (Small Business): 13 26 07
Hardship Assistance: Website

Visit website
HSBC Bank

Phone: 1300 555 988
Hardship Assistance: Website

Visit website
ING Bank

Phone: 1300 349 166
Hardship Assistance: Website

Visit website
Macquarie Bank

Phone: 1300 363 330
Hardship Assistance: Website

Visit website
Me Bank

Phone: 1300 500 520
Hardship Assistance: Website

Visit website
MyStateBank

Phone: 138 001
Hardship Assistance: Website

Visit website
NAB

Phone: 1800 701 599
Hardship Assistance: Website

Visit website
Rabobank

Phone: 1800 025 484
Hardship Assistance: Website

Visit website
Rural Bank

Phone: 1300 660 115
Hardship Assistance: Website

Visit website
St. George Bank

Phone: 1800 629 795
Hardship Assistance: Website

Visit website
Suncorp

Phone: 1800 225 223
Hardship Assistance: Website

Visit website
U Bank

Phone: 1300 155 426
Hardship Assistance: PDF

Visit website
Westpac

Phone (Personal): 132 032
Phone (Small Business): 132 142
Hardship Assistance: Website

Visit website

About the ABA

The ABA’s mission is to support our member banks to build a strong, stable and trusted banking system, to grow the Australian economy and build the financial well-being of all Australians.

Find out more