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Get assistance now

Many things can lead to financial difficulty. It can happen to anyone. This guide is designed to help you understand the options that may be available if you’re struggling financially.

The information provided is only a guide, so it’s a good idea to contact your bank as soon as you can if you’re worried about money.

You can find contact information for individual banks towards the bottom of this page.

Get assistance now

Three clicks to assistance

1 What is your current situation?

2 What do you need assistance with?

Financial counselling

National Debt Helpline

The National Debt Helpline offers a free, independent and confidential service for those experiencing financial troubles.

Call 1800 007 007

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Small Business Debt Helpline

The Small Business Debt Helpline offers a free and independent service for small businesses and sole traders in financial difficulty.

Call 1800 413 828

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Rural Financial Counselling Service (RFCS)

The RFCS provides free, confidential financial counselling and planning support to farmers and rural small business.

Call 1300 771 741

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Helpful resources and support

Moneysmart

Moneysmart offers financial guidance for all Australians, with simple tools, tips and calculators.

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Beyond Blue

Beyond Blue provides mental health support and services to all people in Australia.

Call 1300 22 4636

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Find your bank

Select your bank to find out more about their individual relief packages
AMP

Phone: 1300 130 191
Hardship Assistance: Website

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ANZ

Phone: 1800 252 845
Hardship Assistance: Website

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Arab Bank Australia

Phone: 1800 64 64 84
Hardship Assistance: Website

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Bank Australia

Phone: 132 888
Hardship Assistance: Website

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Bank of Melbourne

Phone: 1300 630 266
Hardship Assistance: Website

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Bank of Sydney

Phone: 13 95 00
Hardship Assistance: Website

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BOQ Group

Phone: 1800 079 866
Hardship Assistance: Website

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Bank SA

Phone: 1800 679 461
Hardship Assistance: Website

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Bankwest

Phone: 1300 769 173
Hardship Assistance: Website

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Bendigo and Adelaide Bank

Phone: 1300 652 146
Hardship Assistance: Website

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Citi Bank

Phone: 1800 722 879
Hardship Assistance: Website

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Commonwealth Bank

Phone: 1300 720 814
Phone (Small Business): 13 26 07
Hardship Assistance: Website

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HSBC Bank

Phone: 1300 555 988
Hardship Assistance: Website

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ING Bank

Phone: 1300 349 166
Hardship Assistance: Website

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Macquarie Bank

Phone: 1300 363 330
Hardship Assistance: Website

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Me Bank

Phone: 1300 500 520
Hardship Assistance: Website

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MyStateBank

Phone: 138 001
Hardship Assistance: Website

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NAB

Phone: 1800 701 599
Hardship Assistance: Website

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Rabobank

Phone: 1800 025 484
Hardship Assistance: Website

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Rural Bank

Phone: 1300 660 115
Hardship Assistance: Website

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St. George Bank

Phone: 1800 629 795
Hardship Assistance: Website

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Suncorp

Phone: 1800 225 223
Hardship Assistance: Website

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U Bank

Phone: 1300 155 426
Hardship Assistance: PDF

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Westpac

Phone (Personal): 132 032
Phone (Small Business): 132 142
Hardship Assistance: Website

Visit website

About the ABA

We promote and encourage policies that improve banking services for all Australians, through advocacy, research, policy expertise and thought leadership.

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