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News & Resources

The Australian Banking Association (ABA) is the information source for the news media on the Australian banking industry, providing information, analysis and context on industry issues.

The ABA plays an active role in the public dialogue on banking and financial services, providing commentary on broader industry issues and facilitating access to other sources of information.

For media inquiries contact media@ausbanking.org.au or 0475 741 007.


COVID-19 Banking Timeline

see what’s happened in the Australian banking sector


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Banks supporting customers across Australia with 3 month deferrals, merchant fee refunds
20 July 2021

these options do give people you know, a breather, that’s what they’re designed to do, just take the load off for three months, while you get through everything else that you need to get through.”

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Media Releases
Banks supporting customers as lockdowns extended
17 July 2021

“customers can rest assured that their bank will have their back”

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Media Releases
Australian banks offer COVID-19 customer relief
8 July 2021

The national support package will be available to all small businesses and home loan customers significantly impacted.

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Media Releases
National Business Partnership Forum – July 7 2021
7 July 2021

Australia’s banks stand ready to assist the Government with the vaccine rollout.

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Transcript
Transcript: Anna Bligh – how banks can help the vaccine rollout
7 July 2021

ABA CEO Anna Bligh was interviewed by Stan Shaw on ABC Perth on 7 July. She discussed her upcoming meeting with COVID-19 vaccine Task Force Lieutenant General John Frewin with other corporate stakeholders. Banks, as both major employers who already offer vaccinations, and who also have a network of branches, can help with the COVID-19… Read more »

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Media Releases
New independent Banking Code review now calling for submissions
6 July 2021

Make your submission before 6 August.

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Guidelines, Principles & Protocols
Customer Advocate Guiding Principles
1 July 2021

These guiding principles are designed to assist banks when designing, appointing and reviewing the role of Customer Advocate.

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Media Releases
Final Sedgwick Review confirms banks putting customers first in pay systems for frontline staff
1 July 2021

An independent review of retail banking product commissions and payments has described the change in culture and practices as a “substantial achievement” that will improve outcomes for customers.  The Australian Banking Association commissioned Mr Stephen Sedgwick AO in 2016 to undertake a large scale review of remuneration practices for frontline staff. This review, delivered in… Read more »

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Media Releases
Banks to assist customers in COVID-19 lockdowns
29 June 2021

Banks across Australia are ready and willing to assist customers affected by the COVID-19 lockdowns.

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Media Releases
Banking industry calls for awareness of elder financial abuse
15 June 2021

“If you’re concerned you are being coerced or taken advantage of financially, I encourage you to contact your bank.” ABA CEO Anna Bligh

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Media Releases
Banks ready to support residents impacted by Gippsland floods
11 June 2021

“Once conditions ease, it’s important for anyone impacted to know their bank is ready to provide assistance”

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Media Releases
Banks to help Victorian customers
7 June 2021

“The message from banks is clear: don’t tough it out on your own. Call your bank. They will do whatever they can to help.”

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Media Releases
Banks to assist mouse plague affected customers
3 June 2021

“I’m urging anyone who has been affected by the mouse plague to get in touch with their bank and find out about the assistance on offer.”

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Transcript
‘Banking: what’s changing’ Anna Bligh on ABC Afternoons with Sonya Feldhoff
28 May 2021

There is absolutely no doubt the face of banking in this country is changing and it’s changing very, very quickly.

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Media Releases
COVID-19 accelerates debit card use, cash decline
28 May 2021

New data shows debit cards are the clear choice of payment in post-COVID Australia, outweighing credit cards by almost three times, while cash use has significantly declined.

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Guidelines, Principles & Protocols
Financial Abuse Industry Guideline
22 May 2021

This industry guideline: Explains what financial abuse can look like and how it can impact customers and a bank’s relationship with their customers; and Outlines a framework for banks to raise awareness and promote consistent arrangements to deal with suspected cases of financial abuse This guideline reflects good industry practice, and the ABA encourages members… Read more »

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Media Releases
Budget gets balance right for continued recovery
11 May 2021

“Australian banks partnered with the Government throughout the pandemic. With this solid mix of investment and support for households and businesses, that collaboration is set to continue”

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Media Releases
ABA welcomes new debt management regulations
5 May 2021

The ABA has welcomed the Federal Treasurer’s release of new regulations that licence debt management firms, a change called for by the ABA.

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Media Releases
Farmers and banks working together
30 April 2021

“Sustainable farms are productive and profitable farms which is the end goal for farmers and lenders alike”

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Transcript
Customer behaviour driving bank changes
27 April 2021

Interviewed by ABC Life Matters’ Hilary Harper, ABA CEO Anna Bligh discusses how changes in customer behaviour, accelerated by COVID-19, are driving changes in banking and banking services. TRANSCRIPT SPEAKERS: ABC Life Matters Hilary Harper, ABA CEO Anna Bligh Hilary Harper: Anna Bligh from the Australian Banking Association, Anna thanks so much for joining us… Read more »

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