There’s a new Banking Code.
Australian banks have completely re-written their Code of Practice to better meet community expectations.
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The new Banking Code is the strongest ever
Australian banks have completely re-written their Banking Code of Practice. It is clearer, easier to understand, and has greater protections for all bank customers.
Making Every Customer Count
Earning Back Your Trust
Helping Australia Grow
Imagining the Future
Banking in Australia
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Policy Highlights
All policiesRoyal Commission
The Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry was established by the Government in December 2017, with the first of seven public hearings held in March 2018, and the final round held in November 2018.
Read moreNew Banking Code
The Code of Banking Practice is the banking industry’s customer charter on best banking practice standards.
Read moreVulnerable Customers
The Australian banking industry is committed to ensuring the accessibility of all banking products and services for all people, including those with disability.
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New 2019 Banking Code of Practice
The new Banking Code is a set of enforceable standards that customers, small businesses, and their guarantors can expect from Australian banks.