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Banks have Customer Advocates available to help you
Australian banks have introduced Customer Advocates to help handle complaints better, improve customer experience, and minimise the likelihood of future problems.
Making Every Customer Count
Earning Back Your Trust
Helping Australia Grow
Imagining the Future
Banking in Australia
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Policy Highlights
All policiesVulnerable Customers
The Australian banking industry is committed to ensuring the accessibility of all banking products and services for all people, including those with disability.
Read moreRoyal Commission
The Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry was established by the Government in December 2017, with the first of seven public hearings held in March 2018, and the final round held in November 2018.
Read moreNew Banking Code
The Code of Banking Practice is the banking industry’s customer charter on best banking practice standards.
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Banks are determined to fix the problems
The final report of the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry has been released.