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13 May 2019
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16 April 2019
April 2019 Newsletter

Our Priorities

Banks have Customer Advocates available to help you

Banks have Customer Advocates available to help you

Australian banks have introduced Customer Advocates to help handle complaints better, improve customer experience, and minimise the likelihood of future problems.

Banking in Australia

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Policy Highlights

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Vulnerable Customers

The Australian banking industry is committed to ensuring the accessibility of all banking products and services for all people, including those with disability.

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Royal Commission

The Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry was established by the Government in December 2017, with the first of seven public hearings held in March 2018, and the final round held in November 2018.

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New Banking Code

The Code of Banking Practice is the banking industry’s customer charter on best banking practice standards.

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