Help is available for customers of Australian banks
- Get help from the new financial assistance hub, a step-by-step guide out of financial difficulty.
- Learn more about customer advocates.
- Find out how you can protect yourself from fraud and scams, and what banks look for in a small business loan application.
- If you’re having financial difficulties, contact your bank’s hardship team.
Find the phone numbers and websites for your bank’s financial hardship team and get practical help from your bank today.Read more
Financial Assistance Hub
A step-by-step guide out of financial difficulty. The Banking industry’s Financial assistance hub will give you clear and straightforward help.Read more
Don’t tough it out on your own. Banks have many options to help customers impacted by COVID-19.Read more
Debt Management Firms
It’s not ok for some unscrupulous operators to rip people off when they’re most in need.Read more
Customer advocates help banks handle complaints better, improve customer experience, and minimise the likelihood of future problems.Read more
How to Make a Complaint
Under the Code of Banking Practice, your bank must have a procedure in place to deal with complaints. Your first move should be to contact your bank.Read more
Least Cost Routing
When a customer makes a contactless transaction with a merchant using a dual network debit card, the payment can be routed via the least expensive option for the merchant: via Mastercard, Visa or EFTPOS.Read more
Audit Confirmation Request
Are you an auditor needing audit confirmation from an Australian bank? Get the contact methods and details of ABA members here.Read more
Get help with loan deferrals, mortgage restructures, business recovery loans, credit card relief, landlord and tenant help and credit rating protection.Read more
Small Business Finance
Find out what banks look for in assessing small business loan applications, and get tips on making a business plan.Read more
The Banking Code
The Banking Code is a set of enforceable standards that customers, small businesses, and their guarantors can expect from Australian banks.Read more
Consumer Outcomes Group
A joint bank and consumer forum dedicated to improving customer outcomes in retail banking.Read more