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For Customers

Help is available for customers of Australian banks

  • Want to make a complaint to or about your bank? Find out what to do here.
  • Learn more about Consumer protections and the role of customer advocates.
  • If you’re having financial difficulties, get the contact details of your bank’s hardship team.
  • Find out what banks are looking for in a small business loan application.
  • Find information about how you can reduce fees on your accounts and protect yourself from fraud.

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Customer Advocates

Customer advocates help banks handle complaints better, improve customer experience, and minimise the likelihood of future problems.

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How to Make a Complaint

Under the Code of Banking Practice, your bank must have a procedure in place to deal with complaints. Your first move should be to contact your bank.

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Small Business & Farmers

Find out what banks look for in assessing small business loan applications, and get tips on making a business plan.

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Reducing Fees

Banking should be affordable for all Australians. Banks offer basic bank accounts with no account keeping fees and free monthly statements.

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Security, Fraud & Scams

Banks work hard to prevent customers becoming victims of financial crime, be it internet fraud, phone scams or identity theft.

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Financial Difficulty

Find the phone numbers and websites for your bank's financial hardship team and get help today.

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