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Click here for the new Financial Assistance Hub

For Customers

Help is available for customers of Australian banks

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Financial Difficulty

Find the phone numbers and websites for your bank's financial hardship team and get practical assistance from your bank today.

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Small Business Finance

Find out what banks look for in assessing small business loan applications, and get tips on making a business plan.

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Security, Fraud & Scams

Banks work hard to prevent customers becoming victims of financial crime, be it phone scams, web scams, sms scams, 'phishing' or identity theft.

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Debt Management Firms

It’s not ok for some unscrupulous operators to rip people off when they're most in need.

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Customer Advocates

Customer advocates help banks handle complaints better, improve customer experience, and minimise the likelihood of future problems.

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How to Make a Complaint

Under the Code of Banking Practice, your bank must have a procedure in place to deal with complaints. Your first move should be to contact your bank.

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Reducing Fees

Banking should be affordable for all Australians. Banks offer basic bank accounts with no account keeping fees and free monthly statements.

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