Help is available for customers of Australian banks
- Want to make a complaint to or about your bank? Learn more about customer advocates.
- Find out how you can reduce fees, protect yourself from fraud and scams, and what banks look for in a small business loan application.
- If you’re having financial difficulties, contact your bank’s hardship team.
Customer advocates help banks handle complaints better, improve customer experience, and minimise the likelihood of future problems.Read more
How to Make a Complaint
Under the Code of Banking Practice, your bank must have a procedure in place to deal with complaints. Your first move should be to contact your bank.Read more
Debt management firms
It’s not ok for unscrupulous operators to rip people off when they are most in need.Read more
Small Business Finance
Find out what banks look for in assessing small business loan applications, and get tips on making a business plan.Read more
Banking should be affordable for all Australians. Banks offer basic bank accounts with no account keeping fees and free monthly statements.Read more
Security, Fraud & Scams
Banks work hard to prevent customers becoming victims of financial crime, be it phone scams, web scams, sms scams, 'phishing' or identity theft.Read more