Help is available for customers of Australian banks
- Get help from the new financial assistance hub, a step-by-step guide out of financial difficulty.
- Want to make a complaint? Learn more about customer advocates. The ABA does not handle individual customer complaints or disputes.
- Find out how you can reduce fees, protect yourself from fraud and scams, and what banks look for in a small business loan application.
- If you’re having financial difficulties, contact your bank’s hardship team.
Financial Assistance Hub
A step-by-step guide out of financial difficulty. The Banking industry’s Financial assistance hub will give you clear and straightforward help.Read more
Find the phone numbers and websites for your bank’s financial hardship team and get practical help from your bank today.Read more
Security, Fraud & Scams
Banks work hard to prevent customers becoming victims of financial crime, be it phone scams, web scams, sms scams, ‘phishing’ or identity theft.Read more
Debt Management Firms
It’s not ok for some unscrupulous operators to rip people off when they’re most in need.Read more
Customer advocates help banks handle complaints better, improve customer experience, and minimise the likelihood of future problems.Read more
Audit Confirmation Request
Are you an auditor needing audit confirmation from an Australian bank? Get the contact methods and details of ABA members here.Read more
Small Business Finance
Find out what banks look for in assessing small business loan applications, and get tips on making a business plan.Read more
COVID-19: banks made an industry-first credit reporting agreement aimed to reduce stress and give customers much-needed breathing space.Read more
Consumer Outcomes Group
A joint bank and consumer forum dedicated to improving customer outcomes in retail banking.Read more