Help and support for banking customers
Financial Assistance Hub
Get help from the new financial assistance hub, a step-by-step guide out of financial difficulty.
Customer Advocates
Learn more about how customer advocates can support you and protect your interests.
Scams & Fraud
Find out how you can protect yourself from the latest scams and types of fraud.
Financial Difficulties
If you’re having financial difficulties, contact your bank’s hardship team for dedicated support.
Natural Disasters
Impacted by a natural disaster? Don’t tough it out on your own. Reach out for assistance today.
Credit Reporting
Credit reporting is now clearer and fairer, with better protections for a customer’s credit history.
Read moreFinancial Difficulty
Find the phone numbers and websites for your bank’s financial hardship team and get practical help from your bank today.
Read moreFinancial Assistance Hub
A step-by-step guide out of financial difficulty. The Banking industry’s Financial assistance hub will give you clear and straightforward help.
Read moreDebt Management Firms
It’s not ok for some unscrupulous operators to rip people off when they’re most in need.
Read moreCustomer Advocates
Customer advocates help banks handle complaints better, improve customer experience, and minimise the likelihood of future problems.
Read moreHow to Make a Complaint
Under the Code of Banking Practice, your bank must have a procedure in place to deal with complaints. Your first move should be to contact your bank.
Read moreFee-Free ATM Sites
Banks are supporting some of Australia’s most remote communities by providing fee-free ATM withdrawals and balance enquiries.
Read moreNatural Disaster Assistance
Strengthening and streamlining the industry’s response to natural disasters will increase Australia’s economic resilience.
Read moreCredit Reporting
Credit reporting is now clearer and fairer, with better protections for a customer’s credit history.
Read moreLeast Cost Routing
When a customer makes a contactless transaction with a merchant using a dual network debit card, the payment can be routed via the least expensive option for the merchant: via Mastercard, Visa or EFTPOS.
Read moreAudit Confirmation Request
Are you an auditor needing audit confirmation from an Australian bank? Get the contact methods and details of ABA members here.
Read moreSmall Business Finance
Find out what banks look for in assessing small business loan applications, and get tips on making a business plan.
Read moreThe Banking Code
The Banking Code is a set of enforceable standards that customers, small businesses, and their guarantors can expect from Australian banks.
Read moreConsumer Outcomes Group
A joint bank and consumer forum dedicated to improving customer outcomes in retail banking.
Read moreNatural Disaster Assistance
Strengthening and streamlining the industry’s response to natural disasters will increase Australia’s economic resilience.
Read more