fbpx
Click here for the latest banking information on COVID-19

For Customers

Help is available for customers of Australian banks

  • Want to make a complaint to or about your bank? Find out what to do here.
  • Learn more about Consumer protections and the role of customer advocates.
  • If you’re having financial difficulties, get the contact details of your bank’s hardship team.
  • Find out what banks are looking for in a small business loan application.
  • Find information about how you can reduce fees on your accounts and protect yourself from fraud.

1 / 6

Customer Advocates

Customer advocates help banks handle complaints better, improve customer experience, and minimise the likelihood of future problems.

Read more

How to Make a Complaint

Under the Code of Banking Practice, your bank must have a procedure in place to deal with complaints. Your first move should be to contact your bank.

Read more

Small Business & Farmers

Find out what banks look for in assessing small business loan applications, and get tips on making a business plan.

Read more

Reducing Fees

Banking should be affordable for all Australians. Banks offer basic bank accounts with no account keeping fees and free monthly statements.

Read more

Security, Fraud & Scams

Banks work hard to prevent customers becoming victims of financial crime, be it internet fraud, phone scams or identity theft.

Read more

Financial Difficulty

Find the phone numbers and websites for your bank's financial hardship team and get help today.

Read more