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Support During Covid 19

We’re here to help

Talk to your bank. Don’t tough it out on your own.

Hardship assistance triples as deferrals continue to rise
15 September 2021
Business Relief Package
Australian banks will defer loan repayments for 98% of all businesses affected by COVID-19 for six months

How your bank can help

Banks are offering a support package, available to all small businesses and home loan customers significantly impacted by current lockdowns or recovery from recent lockdowns, irrespective of location or industry.

Business banking repayment deferrals

  • Up to 3 month repayment deferrals, with loan terms extended accordingly
  • Offered to all small business customers (business lending less than $3m and a turnover of less than $5m), which includes up to 98% of small businesses
  • Only for loans in good standing (i.e. repayments up to date or engaged in a payment program with their bank)

Everyday banking support

  • Refunds of merchant terminal fees for up to 3 months
  • Waiving of fees and notice periods on Cash Deposit and Farm Management Deposit accounts for up to 3 months

Home loan support

  • Range of support measures, including deferrals on a month by month basis
  • Available to both individual and business customers

COVID-19 credit reporting improvements


Find your bank

Select your bank to find out more about their individual relief packages
AMP

Phone: 1300 130 191
Hardship Assistance: Website

Visit website
ANZ

Phone: 1800 351 548
Financial Hardship: Website

Visit website
Arab Bank Australia

Phone: 1800 64 64 84
Hardship Assistance: Website

Visit website
Bank Australia

Phone: 132 888
Hardship Assistance: Website

Visit website
Bank of Melbourne
Visit website
Bank of Sydney

Phone: 13 95 00
Hardship Assistance: Website

Visit website
BOQ Group

Phone: 1800 079 866
Hardship Assistance: Website

Visit website
Bank SA

Phone: 1800 679 461
Hardship Assistance: Website

Visit website
Bankwest

Phone: 1300 769 173
Hardship Assistance: Website

Visit website
Bendigo and Adelaide Bank

Phone: 1300 652 146
Hardship Assistance: Website

Visit website
Citi Bank

Phone: 1300 652 146
Hardship Assistance: Website

Visit website
Commonwealth Bank

Phone: 1300 720 814
Hardship Assistance: Website

Visit website
HSBC Bank

Phone: 1300 555 988
Hardship Assistance: Website

Visit website
ING Bank

Phone: 1300 349 166
Hardship Assistance: Website

Visit website
Macquarie Bank

Phone: 1300 363 330
Hardship Assistance: Website

Visit website
Me Bank

Phone: 1300 500 520
Hardship Assistance: Website

Visit website
MyStateBank

Phone: 13 800 1
Hardship Assistance: Website

Visit website
NAB

Phone: 1800 701 599
Hardship Assistance: Website

Visit website
Rabobank

Phone: 1800 025 484
Hardship Assistance: Website

Visit website
Rural Bank

Phone: 1300 660 115
Hardship Assistance: Website

Visit website
St. George Bank

Phone: 1800 629 795
Hardship Assistance: Website

Visit website
Suncorp

Phone: 1800 225 223
Hardship Assistance: Website

Visit website
U Bank
Visit website
Westpac

Personal: 132 032
Small Business: 132 142

Hardship Assistance: Website

Visit website

COVID-19 updates

Hardship assistance triples as deferrals continue to rise
15 September 2021

More than 57,000 customers have received hardship assistance during recent lockdowns across Australia.

Read more
Banks supporting customers across Australia with 3 month deferrals, merchant fee refunds
20 July 2021

these options do give people you know, a breather, that’s what they’re designed to do, just take the load off for three months, while you get through everything else that you need to get through.”

Read more
Banks supporting customers as lockdowns extended
17 July 2021

“customers can rest assured that their bank will have their back”

Read more
Australian banks offer COVID-19 customer relief
8 July 2021

The national support package will be available to all small businesses and home loan customers significantly impacted.

Read more
National Business Partnership Forum – July 7 2021
7 July 2021

Australia’s banks stand ready to assist the Government with the vaccine rollout.

Read more
Transcript: Anna Bligh – how banks can help the vaccine rollout
7 July 2021

ABA CEO Anna Bligh was interviewed by Stan Shaw on ABC Perth on 7 July. She discussed her upcoming meeting with COVID-19 vaccine Task Force Lieutenant General John Frewin with other corporate stakeholders. Banks, as both major employers who already offer vaccinations, and who also have a network of branches, can help with the COVID-19… Read more »

Read more
Banks to assist customers in COVID-19 lockdowns
29 June 2021

Banks across Australia are ready and willing to assist customers affected by the COVID-19 lockdowns.

Read more
COVID-19 accelerates debit card use, cash decline
28 May 2021

New data shows debit cards are the clear choice of payment in post-COVID Australia, outweighing credit cards by almost three times, while cash use has significantly declined.

Read more
Banks launch new phase of pandemic support
17 February 2021

Banks have developed an industry-wide, consistent approach to hardship and a new online tool to guide customers.

Read more
TRANSCRIPT: ABA CEO Anna Bligh on ABC NewsRadio: banks still supporting customers
20 January 2021

“…banks can go back to their normal processes and that is working out what’s right for every single customer, on an individual tailored basis with a proper assessment. That is the best thing for the customer.”

Read more

COVID-19 Banking Timeline: a financial history of the pandemic.

Financial Assistance

Don’t tough it out on your own

It’s not just COVID-19. Customers can get help if they’re impacted by bushfires, floods, or anything.

Helpful resources

ABA also has a range of other useful resources that may assist you in getting through these tough times: