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Support During Covid 19

We’re here to help

Supporting Australians through this difficult time is critical, that’s why banks have introduced major changes to help customers.

6-month loan assessments begin as Australians resume loan repayments
7 September 2020
Business Relief Package
Australian banks will defer loan repayments for 98% of all businesses affected by COVID-19 for six months


UPDATE: VICTORIAN BANKS REMAIN OPEN

During Victoria’s lock down, banking is classed as critical. Critical banking services will continue, with work-related travel (such as restocking and servicing ATMs) permitted.

Branch opening hours may vary. Customers are advised to call ahead to check. See the list of permitted industries here

As customers approach the end of their six-month loan repayment deferral period, banks are implementing phase two of their COVID-19 support.

COVID-19 Support: Phase Two

Stage 1
You can pay in full
You can pay in full
You’ll be required to restart paying at the end of your deferral period.
Learn more
Stage 2
You can partially pay
You can partially pay
You may have your loan restructured, or failing that, deferred again.
Learn more
Stage 3
You cannot pay
You cannot pay
You will be assisted through your bank’s financial hardship process.
Learn more
Credit Score OK

New COVID-19 credit reporting principles agreed


How your bank can help

Relief Package
Personal Assistance
Personal Assistance
Your bank wants to partner with you through this difficult time and has introduced changes to help support you.
Learn more
Relief Package
Business Assistance
Business Assistance
98% of all businesses (including not-for-profits) with a loan from an Australian bank are eligible for help.
Learn more
Relief Package
Landlord Assistance
Landlord Assistance
In an effort to protect small businesses from being evicted, banks have introduced changes for commercial property landlords.
Learn more

Find your bank

Select your bank to find out more about their individual relief packages
AMP

Phone: 1300 130 191
Hardship Assistance: Website

Visit website
ANZ

Phone: 1800 351 548
Financial Hardship: Website

Visit website
Arab Bank Australia

Phone: 1800 64 64 84
Hardship Assistance: Website

Visit website
Bank Australia

Phone: 132 888
Hardship Assistance: Website

Visit website
Bank of Melbourne
Visit website
Bank of Sydney

Phone: 13 95 00
Hardship Assistance: Website

Visit website
BOQ Group

Phone: 1800 079 866
Hardship Assistance: Website

Visit website
Bank SA

Phone: 1800 679 461
Hardship Assistance: Website

Visit website
Bankwest

Phone: 1300 769 173
Hardship Assistance: Website

Visit website
Bendigo and Adelaide Bank

Phone: 1300 652 146
Hardship Assistance: Website

Visit website
Citi Bank

Phone: 1300 652 146
Hardship Assistance: Website

Visit website
Commonwealth Bank

Phone: 1300 720 814
Hardship Assistance: Website

Visit website
HSBC Bank

Phone: 1300 555 988
Hardship Assistance: Website

Visit website
ING Bank

Phone: 1300 349 166
Hardship Assistance: Website

Visit website
Macquarie Bank

Phone: 1300 363 330
Hardship Assistance: Website

Visit website
Me Bank

Phone: 1300 500 520
Hardship Assistance: Website

Visit website
MyStateBank

Phone: 13 800 1
Hardship Assistance: Website

Visit website
NAB

Phone: 1800 701 599
Hardship Assistance: Website

Visit website
Rabobank

Phone: 1800 025 484
Hardship Assistance: Website

Visit website
Rural Bank

Phone: 1300 660 115
Hardship Assistance: Website

Visit website
St. George Bank

Phone: 1800 629 795
Hardship Assistance: Website

Visit website
Suncorp

Phone: 1800 225 223
Hardship Assistance: Website

Visit website
U Bank
Visit website
Westpac

Personal: 132 032
Small Business: 132 142

Hardship Assistance: Website

Visit website
Financial Assistance

Don’t tough it out on your own

Visit our Financial Difficulty page to see how banks can help you.

Debit Cards are Secure

Australian banks are issuing debit cards to people who don’t have them. Information is now available for new debit card holders.

Latest COVID-19 updates

6-month loan assessments begin as Australians resume loan repayments
7 September 2020

Australia’s banks supported their customers as the country entered the COVID-19 pandemic and they continue to support them on the way out.    As the initial wave of 6-month loan payment deferrals come to an end, banks have begun to contact customers for their 6-month assessment and to discuss the next stage of support and assistance. … Read more »

Read more
FAQs: what you need to know about COVID-19 bank relief
20 August 2020

Helping businesses to remain viable and keeping people in their homes is good for everyone.

Read more
Increased small business lending boosts Australia’s economic recovery
24 July 2020

“These figures show there are some green shoots emerging in our economy and that’s a positive sign.” – ABA CEO Anna Bligh

Read more
Banks enter phase two on COVID-19 deferred loans
8 July 2020

This new phase of support turns a cliff into manageable steps for Australians to get back on track.

Read more
Banks welcome creative economy restart
25 June 2020

Businesses in the creative industry who are looking to take advantage of the government-backed concessional loans should get in touch with their bank.

Read more
COVID-19 Australian Banking Statistics
19 June 2020

Banking activity during the coronavirus pandemic. Between 14 May and 19 June the ABA published data on total deferrals member banks made to customers. These figures represented the sum total of deferrals made at the time of each data publication, and does not account for deferrals which had been reversed at the customer request. ABA’s… Read more »

Read more
Banks defer repayment of 429,000 mortgages due to COVID-19
16 May 2020

Banks have deferred the repayments of one in fourteen mortgages totalling more than $150 billion to assist Australians through the COVID-19 pandemic.

Read more
Banks deferred 100,000 extra loans this week: total more than 643,000
8 May 2020

Australia’s banks deferred an extra 100,000 loans, this week, including approximately 50,000 home loans, to help customers through the COVID-19 Pandemic. Total number of loans deferred is now at least 643,000.

Read more
Australian banks step up to support customers and the economy
3 May 2020

Since the start of the COVID-19 pandemic, banks have provided an estimated $6.8 billion of deferrals and more than $45 billion in new loans.

Read more
Banks bolster efforts to help businesses bridge the gap to Jobkeeper
23 April 2020

Today the Treasurer met with the CEOs of ANZ, NAB, Westpac and the Commonwealth Bank who agreed to bolster their efforts to prioritise any business needing funding to bridge the gap until the first Jobkeeper payments are made in May. It was agreed special hotlines would be set up to help manage the applications from… Read more »

Read more
SME Loan Guarantee scheme a lifeline to struggling small businesses
9 April 2020

“Banks stand ready to throw a lifeline to businesses across the country who are doing it tough through this COVID-19 crisis.”

Read more
A COVID-19 mortgage deferral won’t affect your credit rating
6 April 2020

If a customer is granted a deferral on their mortgage and other credit products because of COVID-19, banks will report customers as not having missed a repayment.

Read more
Banks to help commercial landlords who help tenants through COVID19
30 March 2020

Commercial landlords can get debt relief from their bank, if they don’t terminate leases or evict current tenants for rent arrears due to COVID19.

Read more
Second stimulus package will help support small business
22 March 2020

Today’s announcement by the Federal Government of a second stimulus package, which includes an SME Guarantee Scheme and direct cash grants, will help keep businesses open and save jobs, building on the measures already announced by banks on Friday.   The SME Guarantee Scheme which allows for further funds to be injected into small business will… Read more »

Read more
Banks announce Small Business Relief Package
20 March 2020

Australian banks will defer loan repayments for small businesses affected by COVID-19 for six months.

Read more
Banks are ready to face coronavirus challenge
11 March 2020

Any business financially impacted by the effects of COVID-19 should contact their bank

Read more
COVID-19 timeline

COVID-19 Banking Timeline: a financial history of the pandemic.

Helpful resources

ABA also has a range of other useful resources that may assist you in getting through these tough times: