6 May 2020
COVID-19 Timeline
What’s happened in the Australian banking sector during the coronavirus pandemic.
2020

February 14: coronavirus assistance offered

February 14: ABA COVID-19 assistance hub created

March 11: Government announces first stimulus package of $17.6B

March 20: small business relief package announced featuring 6 month deferrals

March 20: mortgage relief announced – 6 month deferrals available for homeowners

March 22: Government announces second stimulus package of $66B

March 25: COVID-19 FAQs published

March 30: business relief extended to landlords and renters

April 3: contactless payments to increase from $100 to $200

April 5: banks support JobKeeper – credit available to bridge gap till payments begin in May

April 6: credit scores secured – COVID-19 deferrals will not affect credit ratings

April 8: SME loan guarantee begin – 50% govt-guaranteed loans, no repayments for 6 months

April 24: dedicated JobKeeper business hotlines open

April 26: Bank CEOs support COVIDSafe app – will download app and encourage staff to do same

April 29: voluntary debit cards for passbook holders announced

April 29: COVID-19 anti-scam hub updated, fact sheets in 12 translations

May 8: 100,000 extra COVID-19 loan deferrals in a week – brings total to 643,000

May 16: 1 in 14 mortgages have now been deferred – 429,000 in total
2021

Mar 11: New expanded and extended SME loan scheme good for small business 80/20, 24 month deferrals, $250M turnover
Latest news
The Australian Banking Association (ABA) has released an updated industry guideline setting out best practice for banks when assisting customers experiencing financial difficulty. The updated guideline reflects the industry’s ongoing commitment to support customers when they need it most. ABA CEO Anna Bligh said this guideline builds on the existing obligations as well as the… Read more »
ABA CEO Anna Bligh: Well, here we are on the front line of the fight against scams. This is one of Australia’s largest banks, and the team of people here talking with customers, trying to protect customers and fight against scammers. Today, here we are launching a new piece of technology called Confirmation of Payee…. Read more »
Australian banks have today unveiled their latest scam fighting technology, with the launch of Confirmation of Payee – a new name-matching service designed to help protect customers from being tricked into sending money to criminals. Banks have invested $100 million in this new technology which is a key initiative of the sector’s Scam-Safe Accord –… Read more »