The ABA’s mission is to support our member banks to build a strong, stable and trusted banking system, to grow the Australian economy and build the financial well-being of all Australians. We do this through the following four pillars.
We are working to earn back the trust of the Australian people.
The banking industry has tougher rules imposed by the Government and regulators, a back to basics approach to banking which is squarely centred on the customer and a renewed focus on fixing culture.
A lot has changed since the Royal Commission. There are tougher rules, improved culture and a refocus on customer outcomes.Read more
The Review was completed on 19 April 2017 with the release of a Final Report into product sales commissions and product based payments in retail banking.Read more
The Banking Code
The Banking Code is a set of enforceable standards that customers, small businesses, and their guarantors can expect from Australian banks.Read more
We work to ensure every customer counts.
Banks play a vital role in the financial futures of Australians – the vast majority of people benefit from bank shares through direct investment or through their superannuation fund.
Australian banks were in a strong position to act as shock absorbers for customers during the COVID-19 pandemic.Read more
Financial abuse prevention
Banks are working to prevent financial abuse. Multiple resources are available to help bank staff when faced with a possible case.Read more
Consumer Outcomes Group
A joint bank and consumer forum dedicated to improving customer outcomes in retail banking.Read more
Campaign: stop financial elder abuse
Banks are campaigning with government and stakeholders to help protect older Australians from financial abuse.Read more
Australian banks are committed to ensuring the accessibility of banking products and services for all people.Read more
We are helping to grow Australia’s economy.
Banks play a vital role in the Australian economy – keeping our savings safe and providing loans to support people and businesses.
Anti-Money Laundering & Counter-Terrorism Financing
The banking community is committed to reducing the risks and consequences of money-laundering and terrorism.Read more
A strong banking system
Australia’s financial system must be strong and stable. But equally, it should ensure that the households and businesses who use the financial system are well served.Read more
We can imagine the future of banking.
Banks are responding to seismic changes in customer behaviour and shifting trends by investing heavily in new technology and services.
Open Banking will give customers more control over their banking transaction data. Get details and the timeline of key dates.Read more
Temporary COVID legislation has allowed electronic mortgages and company docs and remote video witnessing. Those changes should stay.Read more
Australian consumers and businesses are at the forefront of adopting payments innovation.Read more
One of the banking sector’s highest priorities is to work in partnership with key stakeholders to effectively mitigate cyber threats.Read more