Download the The Guiding Principles for Accessible Authentication (as an accessible PDF).
The Australian banking industry is committed to ensuring the accessibility of all banking products and services for all people, including those with disability.
To help keep up with rapidly changing technological advancements, the Principles will be reviewed every two years.
The principles ensure that banking services in Australia are optimally placed to deliver the best accessibility and inclusive experience for their users.
The three dimensions to inclusive design encompass:
- Recognise diversity and uniqueness
- Inclusive process and tools: include people from diverse groups, with diverse needs and perspectives, into product and service design
- Broader beneficial impact: takes into consideration the context and environment and seeks solutions that benefit everyone through flexibility, adaption and personalisation.
Ensuring an inclusive experience
The Accessibility Principles for Banking Services ensure banking services in Australia are optimally placed to deliver the best accessibility and inclusive experience for their users. Employing an inclusive design methodology for the development of products and services is critical to this outcome.
Financial institutions should ensure that authentication technologies are accessible to all customers, or where this is not possible, a human-based alternative authentication system needs to provide equivalent amenity and convenience.
Download the The Guiding Principles for Accessible Authentication (as an accessible word .doc)