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Security, Fraud & Scams

Number One Priority

Customer Security

Customer security is the number one priority for banks regarding the safety of your money. Australia’s banks work hard to prevent their customers from becoming victims of any kind of financial crime, be it internet fraud, phone scams or identity theft.


SCAMwatch is a website run by the Australian Competition and Consumer Commission providing information to consumers and small businesses about how to recognise, avoid and report scams.

Stay Smart Online
The Australian Government’s cybersecurity website provides information for Australian internet users on the simple steps they can take to protect their personal and financial information online.

Keep yourself safe, download and print the ABA Scam Fact Sheet.

Download PDF

अपने आप को सुरक्षित रखें, डाउनलोड करें और एबीए स्कैम फैक्ट शीट को प्रिंट करें।

डाउनलोड पीडीऍफ़

Panatilihing ligtas, i-download at i-print ang Sheet ng ABA Scam Fact.

I-download ang PDF

Manténgase a salvo, descargue e imprima la Hoja de datos de estafa de ABA.

Descargar PDF

안전을 유지하고 ABA 사기 사실 시트를 다운로드하여 인쇄하십시오.

PDF 다운로드

Διατηρήστε τον εαυτό σας ασφαλή, κατεβάστε και εκτυπώστε το ενημερωτικό δελτίο απάτης ABA.

Λήψη PDF

حافظ على سلامتك ، قم بتنزيل وطباعة صحيفة وقائع ABA Scam

تحميل PDF

Giữ an toàn cho bản thân, tải xuống và in Tờ thông tin lừa đảo ABA.

tải PDF

Mantieniti al sicuro, scarica e stampa la scheda informativa sulla truffa ABA.

Scarica il pdf



Kendinizi güvende tutun, ABA Scam Bilgi Formunu indirin ve yazdırın.

PDF İndir

ਆਪਣੇ ਆਪ ਨੂੰ ਸੁਰੱਖਿਅਤ ਰੱਖੋ, ਏਬੀਏ ਸਕੈਮ ਤੱਥ ਸ਼ੀਟ ਡਾ Fਨਲੋਡ ਕਰੋ ਅਤੇ ਪ੍ਰਿੰਟ ਕਰੋ.

PDF ਡਾ .ਨਲੋਡ ਕਰੋ


Have you been contacted by someone claiming to be from the Australian Banking Association?

This is a long-running scam. Never provide your password or PIN to anyone. If in doubt, contact your bank.

There is a long-running ABA telephone and email scam targeting households at random around Australia.

Callers claim to be from the Australian Banking Association, or a variation of the name, and are trying to defraud people by asking about their satisfaction with their bank or convincing them to transfer money to receive some money they are owed. Don’t fall for it!

The Australian Banking Association does not conduct customer satisfaction surveys or contact the public in these ways. If you receive a phone call such as this, do not provide any information – just hang up.

If you have given any details to these callers, contact your bank as they can take action to protect and monitor your account.

Some of the techniques used by these scammers include:

  • Asking who you bank with, how long you have banked with them and your level of satisfaction.
  • Asking for personal and banking details, including your name and driver’s licence number, bank account or credit card number, PINs or internet banking login.
  • Telling people they are owed a ‘refund’ for overcharged bank fees but they have to pay a fee for it. They ask people to send money via post or Western Union.

Please note that banks will never ask you for PINs or confidential internet banking details. This information is the key to your account and should always be kept confidential.

For more information visit www.scamwatch.gov.au

Stay ‘Safe & Savvy’ – protect yourself against elder financial abuse.

Protecting your financial identity

  • Don’t provide your PIN or internet banking login or password to anyone.
  • Guard the following identity information carefully and only provide to trusted people and entities: date of birth, current address, driver’s licence number and passport details.
  • Delete spam and scam e-mail – if the offer sounds too good to be true, it probably is.
  • Keep your anti-virus and firewall software up-to-date.
  • Do not respond to requests that ask you to call unknown or unverified phone numbers.
  • Be very careful about clicking on links in emails. Do not use links to access trusted websites. Enter the correct address for websites into the address bar of your browser.

The esafety commission has created an online practice bank – ‘Squirrel Bank’ for you to try online banking in a safe, secure and stress-free way.