fbpx
Skip to main content
Click here for the new Financial Assistance Hub

News & Resources

The Australian Banking Association (ABA) is the information source for the news media on the Australian banking industry, providing information, analysis and context on industry issues.

The ABA plays an active role in the public dialogue on banking and financial services, providing commentary on broader industry issues and facilitating access to other sources of information.

For media inquiries contact [email protected] or 0475 741 007.


COVID-19 Banking Timeline

see what’s happened in the Australian banking sector


Filter Content

Clear all
Guidelines, Principles & Protocols
Customer Advocate Guiding Principles
1 July 2021

These guiding principles are designed to assist banks when designing, appointing and reviewing the role of Customer Advocate. Updated: July 2021.

Download PDF
Media Releases
Final Sedgwick Review confirms banks putting customers first in pay systems for frontline staff
1 July 2021

An independent review of retail banking product commissions and payments has described the change in culture and practices as a “substantial achievement” that will improve outcomes for customers.  The Australian Banking Association commissioned Mr Stephen Sedgwick AO in 2016 to undertake a large scale review of remuneration practices for frontline staff. This review, delivered in… Read more »

Read more
Media Releases
Banks to assist customers in COVID-19 lockdowns
29 June 2021

Banks across Australia are ready and willing to assist customers affected by the COVID-19 lockdowns.

Read more
Media Releases
Banking industry calls for awareness of elder financial abuse
15 June 2021

“If you’re concerned you are being coerced or taken advantage of financially, I encourage you to contact your bank.” ABA CEO Anna Bligh

Read more
Media Releases
Banks ready to support residents impacted by Gippsland floods
11 June 2021

“Once conditions ease, it’s important for anyone impacted to know their bank is ready to provide assistance”

Read more
Media Releases
Banks to help Victorian customers
7 June 2021

“The message from banks is clear: don’t tough it out on your own. Call your bank. They will do whatever they can to help.”

Read more
Media Releases
Banks to assist mouse plague affected customers
3 June 2021

“I’m urging anyone who has been affected by the mouse plague to get in touch with their bank and find out about the assistance on offer.”

Read more
Transcript
‘Banking: what’s changing’ Anna Bligh on ABC Afternoons with Sonya Feldhoff
28 May 2021

There is absolutely no doubt the face of banking in this country is changing and it’s changing very, very quickly.

Read more
Media Releases
COVID-19 accelerates debit card use, cash decline
28 May 2021

New data shows debit cards are the clear choice of payment in post-COVID Australia, outweighing credit cards by almost three times, while cash use has significantly declined.

Read more
Guidelines, Principles & Protocols
Financial Abuse Industry Guideline
22 May 2021

This industry guideline: Explains what financial abuse can look like and how it can impact customers and a bank’s relationship with their customers; and Outlines a framework for banks to raise awareness and promote consistent arrangements to deal with suspected cases of financial abuse This guideline reflects good industry practice, and the ABA encourages members… Read more »

Download PDF
Media Releases
Budget gets balance right for continued recovery
11 May 2021

“Australian banks partnered with the Government throughout the pandemic. With this solid mix of investment and support for households and businesses, that collaboration is set to continue”

Read more
Media Releases
ABA welcomes new debt management regulations
5 May 2021

The ABA has welcomed the Federal Treasurer’s release of new regulations that licence debt management firms, a change called for by the ABA.

Read more
Media Releases
Farmers and banks working together
30 April 2021

“Sustainable farms are productive and profitable farms which is the end goal for farmers and lenders alike”

Read more
Transcript
Customer behaviour driving bank changes
27 April 2021

Interviewed by ABC Life Matters’ Hilary Harper, ABA CEO Anna Bligh discusses how changes in customer behaviour, accelerated by COVID-19, are driving changes in banking and banking services. TRANSCRIPT SPEAKERS: ABC Life Matters Hilary Harper, ABA CEO Anna Bligh Hilary Harper: Anna Bligh from the Australian Banking Association, Anna thanks so much for joining us… Read more »

Read more
Support available for customers affected by Tropical Cyclone Seroja
15 April 2021

Australian banks are ready to help customers in Western Australia who are rebuilding after the destruction inflicted by Tropical Cyclone Seroja. Communities in WA’s mid-west were devastated by the cyclone last week, when it crossed the coast near the town of Kalbarri. Geraldton, Northampton, Binnu, Chapman Valley, Mingenew and a number of other towns were… Read more »

Read more
Media Releases
Banks unite to help customers experiencing financial abuse
4 April 2021

Australian banks are launching updated guidelines on financial abuse as part of their continued focus on responding to family violence and elder abuse.

Read more
Guidelines, Principles & Protocols
Financial abuse and family and domestic violence (FDV) guidelines
1 April 2021

Family and domestic violence is a whole community issue and requires the collective efforts of government, communities, and the corporate sector, including banks, to respond to the challenges. This industry guideline: Explains that financial abuse is a form of family and domestic violence. Outlines how financial abuse can affect a bank’s relationship with their customer…. Read more »

Download PDF
Media Releases
Banks call for consistent laws to prevent elder abuse
31 March 2021

Australian banks are urging state and territory governments to adopt consistent laws on powers of attorney to prevent elder financial abuse.

Read more
Guidelines, Principles & Protocols
Guiding Principles Lenders Mortgage Insurance (LMI)
22 March 2021

These guiding principles outline measures in place to help customers understand Lenders Mortgage Insurance (LMI), understand the default / LMI claim process, and the consumer protections in the shortfall debt recovery process.

Download PDF
Media Releases
Support available for customers affected by NSW floods
21 March 2021

Australian banks are supporting communities in New South Wales after torrential rain and floods in parts of the state.  Floodwaters have inundated towns on the NSW North Coast, Sydney has been pummelled by heavy rain and more is forecast in coming days.  Australian Banking Association CEO Anna Bligh says banks have a range of measures… Read more »

Read more