23 December 2024
The Australian Banking Association (ABA) is informing customers about an important update that may affect some debit cards used in mobile wallets. Australian Payments Plus (AP+) is implementing a technical update to ensure that consumers can continue to make payments via eftpos from 1 January 2025.
A small number of consumers who added their debit card to their mobile wallet before July 2023, have enabled the option to send transactions via eftpos, or use an eftpos-only debit card, will need to remove and re-add their debit card to their mobile wallet. No action is required for those using a physical debit card.
Banks will be contacting impacted customers directly to provide guidance on this update. Consumers should be aware that no contact will be made to them directly from eftpos or AP+.
ABA CEO Anna Bligh said shoppers should be on the lookout for contact from their bank so there are no interruptions to their mobile wallet.
“This update will only impact a small number of customers and banks will be reaching out to those customers who need to take action.
“It’s a straightforward and quick fix, with customers simply needing to remove and re-add their card to their mobile wallet.
Please take steps to apply the update simply by removing and re-adding your card, minimising any interruptions to planned activities during the festive season.” Ms Bligh said.
The update applies specifically to consumers who:
- added the debit card to their mobile wallet before July 2023, and
- have turned on the option to send transactions via eftpos, or
- use an eftpos-only debit card.
Contact: Benn Ayre | [email protected] | 0428 342 325
Twitter | Facebook | LinkedIn | www.ausbanking.org.au
Latest news
Major banks and major retailers have reached an agreement with Armaguard to extend their financial contribution for a further six months. This will see Armaguard receive an extension of $25.5 million from July to December. This is in addition to the approximately $50 million already provided over the last twelve months to support cash distribution across… Read more »
The Australian Banking Association (ABA) has released an updated industry guideline setting out best practice for banks when assisting customers experiencing financial difficulty. The updated guideline reflects the industry’s ongoing commitment to support customers when they need it most. ABA CEO Anna Bligh said this guideline builds on the existing obligations as well as the… Read more »
ABA CEO Anna Bligh: Well, here we are on the front line of the fight against scams. This is one of Australia’s largest banks, and the team of people here talking with customers, trying to protect customers and fight against scammers. Today, here we are launching a new piece of technology called Confirmation of Payee…. Read more »