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Understanding the end of card surcharges
8 September 2026

From 1 October 2026, businesses will no longer be able to add a surcharge when you pay with eftpos, Visa, Mastercard or American Express. That means no extra fee for tapping or inserting your card at the checkout. This change comes from reforms by the Reserve Bank of Australia. The goal is simpler, more transparent… Read more »

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Money mules: don’t let criminals use your bank account
31 August 2026

Criminal syndicates need Australian bank accounts to move stolen money, so they are buying and renting them from ordinary people often quite openly, on social media.

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ABA Customers in Prison Factsheet
10 July 2026

This is an Australian Banking Association (ABA) factsheet for financial counsellors, prison support staff, solicitors, and anyone else looking to support a customer in prison.

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ABA Competition Law Policy and Protocol
19 February 2026

It is the policy and objective of the ABA and its Council, and each of its member banks, to observe and strictly comply with both this policy and all applicable provisions of the CCA with respect to the conduct of the ABA Activities or any other applicable instruments, such as authorisations granted by the Australian… Read more »

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Support without drought declarations
25 November 2025

The Australian Government and the Australian Banking Association (ABA) are working together to ensure that farmers, agribusinesses and the community know support is always available, with no drought declarations required.

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ABA Industry Statement: Supporting Aboriginal and Torres Strait Islander peoples
1 July 2025

The banking industry recognises there are ongoing disparities between the experiences of Aboriginal and Torres Strait Islander peoples and other Australians in many areas, and that these disparities can impact economic security and financial inclusion. The banking industry is working to help address barriers Aboriginal and Torres Strait Islander people can experience in accessing banking… Read more »

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Safe & Savvy 2024: A guide to help people avoid scams, fraud and elder financial abuse
15 October 2024

A guide to help people avoid scams, fraud and elder financial abuse. Everyone can be vulnerable to scams, fraud and financial abuse, regardless of your age. Knowing how to protect yourself and what actions to take, can help you to minimise the impact it may have.

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Accessibility and Inclusion Principles for Banking Services
8 December 2023

Accessibility and Inclusion Principles for Banking Services The Accessibility and Inclusion Principles for Banking Services (the Principles) promote equitable access, usability, and inclusivity for customers with disability and their carers to banking services. The Principles are the foundation for designing, developing, and delivering banking services that are inclusive and accessible to everyone. By adhering to… Read more »

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