18 January 2017
Sydney, 17 January 2017: The Australian Bankers’ Association has today welcomed the release of Mr Stephen Sedgwick’s issues paper from his independent review into commissions and payments made to bank staff and third parties.
“Banks want to ensure that they pay their staff to do the right thing by customers, and we will work on any areas that need improving,” ABA Executive Director – Retail Policy Diane Tate said.
“This review is part of an industry-wide look at some of the influences on culture in banks, such as leadership and people and performance management.
“In recent years banks have made changes to remuneration practices to place more of an emphasis on good behaviour rather than sales targets, in light of changing community expectations and regulatory requirements; however there is more to do.
“It is important that banks get the balance right between rewarding employees and getting the best results for customers.
“Banks have committed to changing or removing payments that could lead to poor customer outcomes,” she said.
“Importantly, the issues paper has not identified systemic issues warranting the outright banning of product based payments. However, the paper does highlight the importance of culture, good governance, performance management systems, compliance checking, and communications across the organisation and by management, as all related to remuneration.
“The ABA looks forward to providing another submission to Mr Sedgwick to help complete his review. This is a complex area with mixed views so we encourage interested parties to have their say,” Ms Tate said.
In addition to reviewing payments for the selling of retail banking products like deposit accounts and mortgages, the Sedgwick Review will also comment on overarching principles on how banks pay and incentivise all executives and employees.
More information on the Sedgwick Review is available at retailbankingremreview.com.au.
ENDS
Contact: Stephanie Arena 0477 470 677 or Nic Frankham 0435 963 913
Latest news
The ABA welcomes the release of the Federal Government’s response to the Parliamentary Joint Committee on Corporations and Financial Services’ inquiry into financial abuse, released today. ABA CEO Simon Birmingham acknowledged the important work of the committee as well as the Government’s response and said banks were committed to protecting customers from the scourge of… Read more »
Thank you, Chair, and thank you to the Committee for the opportunity to appear today. Australia’s banks are not approaching artificial intelligence as a distant prospect. It is already at work in our industry, every hour of every day. It is checking payments in real time, answering customer questions at two in the morning, helping… Read more »
E&OEDoorstop9 News8 October 2026 Topics: Credit card surcharging ban Journalist: The Greens say that to solve this issue, the banks should be paying the credit card surcharge. What’s your response to that? Simon Birmingham: Having a safe, modern, secure payment system does come with huge costs, but banks are already cutting payment fees by around… Read more »