Skip to main content
Financial Assistance Hub

ABA welcomes Ian McPhee’s third report on industry reforms

20 January 2017

Sydney, 20 January 2017: The Australian Bankers’ Association has welcomed today’s release of Mr Ian McPhee’s progress report which showed banks are delivering meaningful change in order to rebuild community trust.

Mr McPhee has recognised good progress has been made by the industry, but also acknowledged there are a range of complexities with the initiatives and multiple stakeholders involved. The completion of some reforms is dependent on third party and government input.

The report also provides examples of how banks have taken early steps to improve practices, in areas such as how they pay staff and handle customer complaints.

ABA Executive Director – Retail Policy Diane Tate said it was encouraging that Mr McPhee had recognised banks’ efforts to make banking better.

“The industry is working hard to deliver on our commitments in the reform package. We have allocated additional resources where needed in order to maintain momentum.

“During the past quarter, a number of milestones have been achieved. For example, the industry released new guiding principles for banks to ensure their whistleblower protections meet the highest standard,” she said.

“Banks are improving the way they handle complaints with the appointment of customer advocates. The industry will also continue to support a new and improved external dispute resolution system, to simplify the current process and make it available to more consumers and small businesses.”

Ms Tate said the industry looked forward to receiving the final report from the independent reviews into retail bank staff pay and incentives, and bank conduct standards in the Code of Banking Practice.

“The findings of these reviews will be an important impetus for change. But we are not sitting on our hands. Banks are working on how they can improve their commitments to customers, including small businesses, and promote ethical behaviour of staff.

“We are also continuing to work on the best way to measure the success of our reforms,” she said.

ENDS

Contact: Stephanie Arena 0477 470 677 or Nic Frankham 0435 963 913

Latest news

1 / 3
Media Releases
Australian banks support card surcharging ban, urge alternative on interchange fees
9 September 2025

Australian banks strongly support the RBA’s proposed ban on debit and credit card surcharges, while overwhelmingly calling for an alternative pathway forward on interchange fees.  The ABA has made the following calls in a submission to the RBA’s current consultation on the Review of Merchant Card Payment Costs and Surcharging:  ABA CEO Simon Birmingham said… Read more »

Read more
Media Releases
New payments system rules welcomed by banks
4 September 2025

Australia’s banks welcome the passing through the Senate of new legislation to ensure payments laws are up-to-date and reflect today’s digital economy. The new laws will bring digital wallets, cash distribution services, buy now, pay later schemes and other emerging payment methods within regulatory oversight, significantly enhancing protections for customers. ABA CEO Simon Birmingham said… Read more »

Read more
Media Releases
Banks welcome passage of Payments System Modernisation Bill through the House
3 September 2025

The ABA welcomes the passage through the House of critical legislation to ensure Australia’s payments regulatory framework is brought up-to-date and urges the Senate to quickly pass this overdue legislation too. The proposed legislation will bring digital wallets, cash distribution services, buy now, pay later schemes and other emerging payment methods within regulatory oversight, significantly… Read more »

Read more