Skip to main content
Financial Assistance Hub

Banks back small business  

Banks back small business  

28 August 2023

Research released by the ABA today shows total credit outstanding to SMEs at the end of last financial year had reached $588 billion – a 28% increase from the year prior. 

The Banking By Numbers report demonstrates 302,945 new loans worth $200 billion were issued by banks to SMEs over the last financial year.   

The report was launched at an event in Western Sydney, ‘Resilience of small business’ hosted by the ABA and Business NSW and attended by business representatives from across the region. 

“This research shows banks are fuelling credit to the lifeblood of Australia’s economy, our SMEs. Banks also understand many customers are doing it tough battling a quick succession of interest rate rises, inflation and associated cost of living challenges,” said ABA CEO Anna Bligh. 

“This is why today the ABA is launching a new Financial Assistance Hub, to help small businesses and customers understand what banks can do to help those experiencing financial difficulty.” 

Designed as a step-by-step guide out of financial difficulty, the Hub is an easy to navigate, plain English resource providing customers and small businesses with important information and support.  

“Originally launched to assist businesses during the COVID-19 pandemic, the Hub has been updated and completely revised to ensure it is useful, easy to comprehend and relevant to those in need,” Ms Bligh said.  

Business Western Sydney Executive Director, David Borger – who spoke as part of a panel at the event today – said: “The most precious resource a business owner has is their time. Providing them with an easy to navigate service through the Financial Assistance Hub is a great initiative to provide meaningful assistance when many business owners are feeling the impact of rising costs, inflation and interest rates.” 

Council of Small Business Organisations Australia (COSBOA) CEO Luke Achterstraat said: “We know that access to capital is critical for small businesses particularly with a perfect storm of costs across the board. While there is more work to be done, these latest figures indicate a significant uplift in SME lending which is a positive sign.” 

Ms Bligh said banks also recognise the need for a sustainable financial counselling model to help customers with advice and support about their finances. 

“Financial counsellors get people back on track when they are experiencing the most difficult moments in their lives,” Ms Bligh said.  

“Banks stand ready to support the Government’s voluntary financial counselling scheme, committing $6.15 million in the first year, starting in January 2024.”  


Latest news

1 / 3
Transcript
Simon Birmingham speaks to 2SM’s Tim Webster on banks’ hardship support for customers
8 May 2026

E&OERadio Interview2SM Sydney8 May 2026. Topics: Banking hardship support for customers; competition within the banking sector. Tim Webster (Host): So, we’ve done a story ourselves, and it’s a troubling time for people who have a mortgage. They just copped an interest rate rise, and the suggestion is there’ll be even more of them throughout the… Read more »

Read more
Media Releases
Banks on standby to support customers facing financial pressure
7 May 2026

Customers facing financial stress from ongoing cost pressures and higher loan repayments are being urged to get in touch with their bank if they need support. ABA CEO Simon Birmingham said banks have a range of practical measures they can put in place to help customers navigate the current economic environment. “Australian banks recognise that… Read more »

Read more
Speech
ABA CEO keynote address to the Trans-Tasman Business Circle Annual Economic Forecast Luncheon 2026  
28 April 2026

Good afternoon and thank you to the Trans-Tasman Business Circle for the invitation to speak today.  I want to welcome you all here today for this event and the critically important subject I will be talking about, the emerging contribution gap between Australia’s domestically domiciled company and the rise of big tech.   It is a timely moment to take stock.  In… Read more »

Read more