1 July 2021
These guiding principles are designed to assist banks when designing, appointing and reviewing the role of Customer Advocate.
Updated: July 2021.
Latest news
The ABA welcomes the release today of Treasury’s exposure draft legislation to regulate Australia’s cash-in-transit sector. ABA CEO Simon Birmingham said this regulatory framework was an essential piece in the puzzle of ensuring cash remains available to Australians who still use it. “This is a welcome step and will be an important safety net in… Read more »
E&OERadio InterviewABC Radio Sydney20 April 2026. Topics: Banking support; Interest free loans for business; Industry groups call for red tape reduction; Work from home arrangements Thomas Oriti (Host): We’re hearing today that Australian banks are supporting the roll out of zero interest loans with banks to administer them to businesses in identified priority sectors with… Read more »
E&OETV InterviewSky News20 April 2026. Topics: Banking support; Interest free loans for business; Industry groups call for red tape reduction Laura Jayes (Host): Well, this morning the government has announced about a billion dollars’ worth of interest free loans for any businesses with the turnover of less than $5 million that are affected by this… Read more »