1 July 2021
These guiding principles are designed to assist banks when designing, appointing and reviewing the role of Customer Advocate.
Updated: July 2021.
Latest news
Australian banks are stepping up to help customers struggling with loan repayments and higher cost of living challenges. ABA CEO Simon Birmingham said banks stand ready with practical support measures to help customers and businesses get through this tough time. “Banks know many of their customers are making tough financial decisions right now as… Read more »
Today’s decision by the RBA to slash the funding that maintains Australia’s payments system will undermine Australia’s sovereign capabilities and advantage foreign multinationals over local companies. “The RBA’s decision will see foreign multinationals extract an increasing share of revenue from the payments system to the long-term detriment of Australia,” ABA CEO Simon Birmingham said. “Australian… Read more »
E&OETV InterviewSky News Business with Ross Greenwood31 March 2026. Topics: RBA decision on surcharging and interchange. Ross Greenwood (Host): Chief Executive of the Australian Banking Association, Simon, thanks for your time. You’re not happy, are you? Simon Birmingham (Guest): No, Ross, we’re not. Look we understand why many Australians find surcharging to be a bugbear,… Read more »