The Banking Industry Conduct Background Check Protocol is intended to promote good conduct and ethical behaviour by formalising obligations for protocol Subscribers to ask a series of fact-based questions as part of the hiring process about whether the individual is subject to an ongoing Misconduct Investigation, or was dismissed or resigned in specific circumstances relating… Read more »
This industry common approach: outlines a clear set of guidelines for when the banks may consider that a DMF, when representing a bank customer, is not acting in the customer’s interests and banks may approach a customer directly; provides clarity and consistency in how member banks may deal with DMFs, recognising the importance of preserving… Read more »
This fact sheet sets out some of the ways your bank can help you when you’re experiencing financial difficulty.
ABA member banks will not sell debt if: the debt is statute-barred, or the customer is in the process of disputing that they owe the debt and the bank has not yet finalised its consideration of the issue.
Responding to requests from a power of attorney or court-appointed administrator. This industry guideline: Explains how financial powers of attorney and court-appointed administrator arrangements apply to banks’ relationships with their customers, and Outlines a framework that banks can use to consistently manage requests from attorneys and administrators. The ABA encourages members to use this guideline… Read more »