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Conduct Background Check Protocol
22 January 2021

The Banking Industry Conduct Background Check Protocol is intended to promote good conduct and ethical behaviour by formalising obligations for protocol Subscribers to ask a series of fact-based questions as part of the hiring process about whether the individual is subject to an ongoing Misconduct Investigation, or was dismissed or resigned in specific circumstances relating… Read more »

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Industry Guideline Debt Management Firms (DMF)
22 November 2020

This industry common approach: outlines a clear set of guidelines for when the banks may consider that a DMF, when representing a bank customer, is not acting in the customer’s interests and banks may approach a customer directly; provides clarity and consistency in how member banks may deal with DMFs, recognising the importance of preserving… Read more »

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Financial Hardship Fact Sheet
8 April 2020

This fact sheet sets out some of the ways your bank can help you when you’re experiencing financial difficulty.

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Industry Guideline: Sale of unsecured debt
1 March 2020

ABA member banks will not sell debt if: the debt is statute-barred, or the customer is in the process of disputing that they owe the debt and the bank has not yet finalised its consideration of the issue.

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Request for Power of Attorney
1 March 2020

Responding to requests from a power of attorney or court-appointed administrator. This industry guideline: Explains how financial powers of attorney and court-appointed administrator arrangements apply to banks’ relationships with their customers, and Outlines a framework that banks can use to consistently manage requests from attorneys and administrators. The ABA encourages members to use this guideline… Read more »

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