Skip to main content

Bank On It – Customer Trends 2023

Bank On It – Customer Trends 2023

7 June 2023

To get a clear picture of the transformation underway in Australian banking, the ABA has partnered with Accenture to produce the Bank On It – Customer Trends 2023 report.  

Download PDF

Latest news

1 / 3
Media Releases
Fans urged to watch out for ticket scams ahead of footy finals
28 August 2025

With the AFL and NRL finals about to kick off and demand for tickets set to surge, the Australian Banking Association is warning footy fans to be on the lookout for scammers.  The ABA is issuing this warning during Scams Awareness Week and as tickets for the AFL finals go on sale from today.  … Read more »

Read more
Media Releases
Banks welcome move to bring forward the Home Guarantee Scheme
25 August 2025

The Australian Banking Association (ABA) has welcomed today’s announcement from the Federal Government to bring forward the start of the Home Guarantee Scheme. Under the Guarantee, eligible first home buyers are able to purchase a home with a smaller deposit and avoid paying lenders’ mortgage insurance. ABA CEO Simon Birmingham said it made sense to… Read more »

Read more
Media Releases
AI-powered scams in the sights of banks 
25 August 2025

This Scams Awareness Week, banks are urging Australians to remain alert to emerging scam threats, from criminals using AI to replicate the voice of people you trust through to deepfake videos of celebrities endorsing investment opportunities.    AI scams to be on the lookout for: ABA CEO Simon Birmingham said the ever-increasing use of AI… Read more »

Read more