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Bank On It – Customer Trends 2023

Bank On It – Customer Trends 2023

7 June 2023

To get a clear picture of the transformation underway in Australian banking, the ABA has partnered with Accenture to produce the Bank On It – Customer Trends 2023 report.  

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Media Releases
Banks urge Aussies to stay Census safe as scammers look to cash in
10 August 2026

Australian banks are warning households to be on the look-out for Census related scams as criminals look to get their hands on personal and financial information.  Key tips for staying Census safe:  ABA CEO Simon Birmingham said banks were on high alert for scams as criminals look to cash in on this week’s Census. “The… Read more »

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ABA CEO Simon Birmingham interview with ABC Sydney’s Thomas Oriti on offset accounts
29 July 2026

E&OERadio InterviewABC Radio Sydney29 July 2026 Topics: ASIC report into offset accounts Thomas Oriti: Do you have an offset account? I think most people with a mortgage do. If you don’t know what I’m talking about, it’s an account that’s linked to your mortgage and it saves you interest. So, I’ll give you an example…. Read more »

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Transcript
ABA CEO Simon Birmingham interview with ABC News 24’s Ros Childs on offset accounts
29 July 2026

E&OETV InterviewABC News29 July 2026. Topics: ASIC report into offset accounts Ros Childs: Borrowers are being advised to check if they have paid more interest than they should following an ASIC review. The two-year review conducted by the corporate watchdog has found weaknesses in how eight banks monitored and managed offset accounts, resulting in borrowers… Read more »

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