Skip to main content
Financial Assistance Hub

Open Banking Switch or Stick Insights Into Customer Switching Behaviour and Trust – 2019

Open Banking Switch or Stick Insights Into Customer Switching Behaviour and Trust – 2019

10 April 2019

Opening up bank data carries an inherent threat of commoditisation for incumbent banks and will require a fundamental rethink of the traditional banking business.

Download PDF

Latest news

1 / 3
Media Releases
Favouring multinationals fails Australia’s payments system
31 March 2026

Today’s decision by the RBA to slash the funding that maintains Australia’s payments system will undermine Australia’s sovereign capabilities and advantage foreign multinationals over local companies. “The RBA’s decision will see foreign multinationals extract an increasing share of revenue from the payments system to the long-term detriment of Australia,” ABA CEO Simon Birmingham said. “Australian… Read more »

Read more
Transcript
ABA CEO Simon Birmingham transcript of interview on Sky News with Ross Greenwood
31 March 2026

E&OETV InterviewSky News Business with Ross Greenwood31 March 2026. Topics: RBA decision on surcharging and interchange. Ross Greenwood (Host): Chief Executive of the Australian Banking Association, Simon, thanks for your time. You’re not happy, are you? Simon Birmingham (Guest): No, Ross, we’re not. Look we understand why many Australians find surcharging to be a bugbear,… Read more »

Read more
Media Releases
Banks welcome appointment of first Chief Scams Officer
26 March 2026

The ABA welcomes the appointment of David Lacey to lead the Australian Financial Complaints Authority’s new external scams dispute resolution service. ABA CEO Simon Birmingham congratulated Mr Lacey on his appointment to this important new role within AFCA. “Mr Lacey brings extensive experience in law enforcement, in fighting financial crime as well as liaising directly… Read more »

Read more