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Industry guideline: Banks’ financial difficulty programs

1 July 2025

This guideline outlines good industry practice for how banks can support and provide extra care for customers experiencing financial difficulty.

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Media Releases
Banks welcome appointment of first Chief Scams Officer
26 March 2026

The ABA welcomes the appointment of David Lacey to lead the Australian Financial Complaints Authority’s new external scams dispute resolution service. ABA CEO Simon Birmingham congratulated Mr Lacey on his appointment to this important new role within AFCA. “Mr Lacey brings extensive experience in law enforcement, in fighting financial crime as well as liaising directly… Read more »

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Simon Birmingham speaks to ABC Radio National on the Australia-EU Trade Deal and benefits for the economy
25 March 2026

E&OERadio InterviewABC Radio National Hour24 March 2026. Topics: Australia-EU free trade deal Fran Kelly (Host): Total two-way trade between Australia and the EU was worth nearly $110 billion in the last financial year, and this Free Trade Agreement is expected to be worth an extra 10 billion in the first year alone. But farmers are… Read more »

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Media Releases
JOINT INDUSTRY STATEMENT: Australia–EU Agreements Deliver Opportunity Across the Economy
24 March 2026

Leading Australian business, industry, investment and peak body organisations welcome the conclusion of the Australia–European Union Free Trade Agreement, the establishment of the Australia–EU Security and Defence Partnership, and the decision to fast-track negotiations for Australia’s association with Horizon Europe. These outcomes provide much-needed clarity and confidence at a time when businesses, investors, and researchers… Read more »

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