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Accessibility and Inclusion Principles for Banking Services

8 December 2023

Accessibility and Inclusion Principles for Banking Services

The Accessibility and Inclusion Principles for Banking Services (the Principles) promote equitable access, usability, and inclusivity for customers with disability and their carers to banking services. The Principles are the foundation for designing, developing, and delivering banking services that are inclusive and accessible to everyone. By adhering to the Principles, banks ensure that their digital and physical o昀昀erings are designed to accommodate customers with disability and their carers.

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Media Releases
Finalisation of independent pricing model report to support cash distribution
3 October 2025

Deloitte Access Economics has now determined its recommended regulated pricing model for Armaguard’s Cash-in-Transit services. The final independent pricing mechanism report has been provided to Armaguard as well as the major banks and major retailers.  This is an important milestone in working to keep cash available around Australia, even while people are using less of… Read more »

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Transcript
ABA CEO Simon Birmingham transcript of interview on ABC RN Breakfast with Sally Sara
24 September 2025

E&OERadio InterviewABC RN Breakfast with Sally SaraWednesday, 24 September 2025. Sally Sara (Host): Reserve Bank Governor Michelle Bullock has hit out at Australia’s big four banks for standing in the way of making shopping cheaper for customers. The RBA wants to ban surcharges on card payments. To fund the ban, it wants to dramatically cut… Read more »

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Media Releases
Australian banks acknowledge the contribution of outgoing ASIC Chair Joe Longo
19 September 2025

The ABA today acknowledges and thanks outgoing ASIC Chair Joe Longo for his strong leadership as Chair of ASIC for the past five years.  ABA CEO Simon Birmingham said Mr Longo had made a significant contribution to ensuring Australia has a fair financial system focused on the interests of both investors and consumers.  “The ABA… Read more »

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