8 December 2023
Accessibility and Inclusion Principles for Banking Services
The Accessibility and Inclusion Principles for Banking Services (the Principles) promote equitable access, usability, and inclusivity for customers with disability and their carers to banking services. The Principles are the foundation for designing, developing, and delivering banking services that are inclusive and accessible to everyone. By adhering to the Principles, banks ensure that their digital and physical o昀昀erings are designed to accommodate customers with disability and their carers.
Latest news
Our piece of work that has been released today, Mandala providing the intellectual backdrop and analysis to support us in this, the essential infrastructure in relation to the Australian Banking industry, and what it means in the Australian economy, and critically, we want and encourage that we use this as a tool. Banks, our partners,… Read more »
Surging household ownership of Australian banks, record lending to first home buyers and strong competition helping mortgage holders save up to $2,000 a year are some of the findings of a new report released today. ‘The essential infrastructure: How Australian banks power the economy’ produced by Mandala on behalf of the ABA finds: ABA CEO Simon… Read more »
Australian banks welcome today’s proposal from APRA and ASIC to reduce the regulatory burden associated with the Financial Accountability Regime (FAR). ABA CEO Simon Birmingham said this was a sensible measure announced in the 2026-27 Federal Budget to reduce some of the administrative burden placed on banks related to FAR. “This is a commonsense and… Read more »