23 June 2023
The recently updated Branch Closure Support Protocol is an enforceable industry standard designed to improve transparency, ensure better communication, and improve customer support when bank branches close.
Latest news
E&OE Radio Interview ABC Pacific Beat 28 November 2025 Topics: Loan scams impact seasonal workers; Scam protection tips Host: Welcome back to Pacific Beat. Seasonal and PALM scheme workers in Australia are being advised to stay vigilant and not share their personal details with anyone. It follows an alert issued by Commonwealth Bank warning about scams targeting seasonal workers…. Read more »
E&OE Radio Interview ABC Radio National Breakfast28 November 2025 Topics: APRA’s debt-to-income ratio caps change; Lending practices; Refunds on low fee accounts Sally Sara (Host): Sally Sara with you for breakfast. The banking regulator APRA has fired warning shots at major lenders this week, following an uptick in riskier forms of lending as interest rates have fallen. From February… Read more »
Banks welcome the introduction into Parliament today of legislation to create a new regulatory framework for digital asset businesses. ABA CEO Simon Birmingham said given the growing use of digital assets in our economy it was crucial they were captured under a strong and robust regulatory framework. “The role of digital assets in our economy… Read more »