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Financial Assistance Hub

Fact sheet: Communication with residents during foreclosure

10 July 2023

This document aims to provide an overview for financial counsellors and caseworkers of the steps banks take to communicate with residents that are not their customers (including tenants and family members) during a foreclosure process. 

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Media Releases
Preparing for the removal of card surcharging
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The ABA and its member banks are reminding businesses to make sure they are ready for the upcoming Reserve Bank of Australia’s (RBA) card surcharge reforms which take effect from 1 October 2026. These changes mean: ABA CEO Simon Birmingham said banks were supporting business customers to prepare for these changes, along with implementing the… Read more »

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Transcript
Simon Birmingham transcript of interview on News24 with Kieran Gilbert
11 September 2026

E&OETV InterviewInterview on News24 with Kieran Gilbert11 September 2026 Topics: Mortgage fraud; card surcharging ban; immigration  Kieran Gilbert: Let’s turn our attention now to one of the biggest financial crime syndicates in Australian history. I want to talk about the implications for our banking system with the CEO of the Banking Association, Simon Birmingham. Simon,… Read more »

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ABA News
Statement from Way Forward re Cyber Incident
9 September 2026

Click here to read the statement from Way Forward.

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