16 September 2026
This guideline outlines good industry practice for how banks may support and provide extra care for customers experiencing financial abuse.
The guideline explains:
• what financial abuse is,
• how a bank may recognise that a customer is experiencing financial abuse, and
• the steps a bank may take to help when they are aware a customer is experiencing financial abuse.
Latest news
The ABA welcomes the release of the Federal Government’s response to the Parliamentary Joint Committee on Corporations and Financial Services’ inquiry into financial abuse, released today. ABA CEO Simon Birmingham acknowledged the important work of the committee as well as the Government’s response and said banks were committed to protecting customers from the scourge of… Read more »
E&OERadio InterviewInterview ABC Statewide Drive Victoria9 October 2026 Topics: Regional banking Jane Nield: Well, do you still have a bank branch in your local area? If you’re one of the more than 600 regional locations nationwide that have lost a bank in the last few years, did it have a big impact? So often, it… Read more »
Thank you, Chair, and thank you to the Committee for the opportunity to appear today. Australia’s banks are not approaching artificial intelligence as a distant prospect. It is already at work in our industry, every hour of every day. It is checking payments in real time, answering customer questions at two in the morning, helping… Read more »