22 February 2021
Preventing and responding to financial abuse (including elder financial abuse)
This industry guideline:
- Explains what financial abuse can look like and how it can impact customers and a bank’s relationship with their customers; and
- Outlines a framework for banks to raise awareness and promote consistent arrangements to deal with suspected cases of financial abuse
This guideline reflects good industry practice, and the ABA encourages members to use the principles in this guideline to put in place internal processes, procedures, and policies.
Latest news
E&OEPodcast InterviewThe Savings Tip Jar18 February 2026. Topics: Mortgage refinancing, savings accounts. Dominic Beattie (Host): Welcome to this week’s Dollar Dialog, and today we’re talking refinancing, with new data dropping from the ABS last week, showing that a record 640,000 Australian mortgages were refinanced through 2025, which is up 20% on the previous year. So,… Read more »
Over 640 000 homeowners refinanced their mortgage last year, according to new data released today by the Australian Bureau of Statistics. New lending indicators data shows 640 137 mortgages were refinanced throughout 2025, a 20 per cent jump from the previous year as more borrowers than ever before renegotiated or switched their home loans. ABA… Read more »
E&OERadio InterviewABC Radio Canberra9 February 2026. Topics: Romance scams; Scam Prevention Framework Emma Bickley (Host): You’re listening to afternoons on ABC Radio Canberra. I’m Emma Bickley, and my guest today is Simon Birmingham. He’s the CEO of the Australian Banking Association, and in the lead up to Valentine’s Day, they’re warning you that romance scams… Read more »