22 November 2020
This industry common approach:
- outlines a clear set of guidelines for when the banks may consider that a DMF, when representing a bank customer, is not acting in the customer’s interests and banks may approach a customer directly;
- provides clarity and consistency in how member banks may deal with DMFs, recognising the importance of preserving a customer’s right to engage them, while trying to protect customers where firms may not be acting in their interest, and
- describes an approach that is consistent with competition law obligations, the Code and other regulatory guidance such as the ASIC/ACCC Debt Collection Guideline (DCG)/RG 271 and the banks’ general responsibilities to their customers.
Latest news
eo&e Chris Bath (Host): Now, I had no idea this is a thing. Australians are renting or selling their bank accounts so crooks can cash in. It’s called being a money mule. Anna Bligh is the CEO of the Australian Banking Association, and she’s here to tell you all about it. Anna, thank you very… Read more »
EO&E Paul Turton: Have you ever heard of the scamming practice of crooks renting or buying bank accounts from normal citizens to move money in and out? Well, it’s a thing, apparently, and it’s prompted a joint campaign by the Australian Federal Police and the Australian Banking Association. They’re called money mules, and they’re known… Read more »
This is a joint media release between the Australian Federal Police and the Australian Banking Association. Australian money mules renting out their bank accounts to criminals for as little as $200 are in the crosshairs of the AFP and the Australian Banking Association. Police and banks have stepped up their efforts to curb this criminality,… Read more »