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AFCA Rules Consultation – Legacy Disputes

15 April 2019

This is an important first step in enabling AFCA to deal with legacy complaints about conduct by financial firms dating back to 1 January 2008 that have not been previously considered and fall outside the period allowed under AFCA’s existing jurisdiction.

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Resolution of disputes with financial service providers within the justice system

5 March 2019

ABA member banks have committed to and are taking significant steps to change their processes and culture to ensure there is no repeat of the cases heard at the Royal Commission.

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ABA Response to Australian Financial Complaints Authority rules consultation

6 July 2018

The ABA appreciates the opportunity to comment on the proposed AFCA rules and expresses our view that its operation should be efficient and effective and that decision processes should be transparent and clear as this is in the best interest of customers.

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The Australian Bankers’ Association submission on external dispute resolution

1 February 2017

The ABA has responded to the interim report by Professor Ian Ramsay from his review into the external dispute resolution system and complaints framework.

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The Australian Bankers’ Association submission on external dispute resolution

10 October 2016

The ABA provided comments on the Federal Government's Independent Expert Panel’s review of the financial system external dispute resolution framework, led by Professor Ian Ramsay.

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