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News & Resources

The Australian Banking Association (ABA) is the information source for the news media on the Australian banking industry, providing information, analysis and context on industry issues.

The ABA plays an active role in the public dialogue on banking and financial services, providing commentary on broader industry issues and facilitating access to other sources of information.

For media inquiries contact [email protected] or 0475 741 007.


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Guidelines, Principles & Protocols
Customer Advocate Guiding Principles
1 July 2021

These guiding principles are designed to assist banks when designing, appointing and reviewing the role of Customer Advocate. Updated: July 2021.

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Publication
Customer Advocates Post-Implementation Review
10 May 2019

Deloitte have released their report outlining observations and recommendations from the Post-Implementation Review of the ABA’s Customer Advocate Initiative.

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