The Australian Banking Association (ABA) is the information source for the news media on the Australian banking industry, providing information, analysis and context on industry issues.
The ABA plays an active role in the public dialogue on banking and financial services, providing commentary on broader industry issues and facilitating access to other sources of information.
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These guiding principles are designed to assist banks when designing, appointing and reviewing the role of Customer Advocate. Updated: July 2021.
The ABA has welcomed the Federal Treasurer’s release of new regulations that licence debt management firms, a change called for by the ABA.
These guiding principles outline measures in place to help customers understand Lenders Mortgage Insurance (LMI), understand the default / LMI claim process, and the consumer protections in the shortfall debt recovery process.