29 February 2020
Changes to the Banking Code of Practice as recommended by the Royal Commission will go live tomorrow.
The changes coming into effect, as recommended by Commissioner Hayne in his Final Report, include:
- Ceasing default interest on agricultural loans while farms are affected by drought or natural disaster
- Ensuring services to people with limited English and those living in remote areas are inclusive and accessible
- Removing overdraft and dishonour fees on basic, low fee or no fee accounts for concession card holders
- Guaranteed features for basic bank accounts.
“The banking industry has been working hard to implement the recommendations of Commissioner Hayne’s final report, which included important changes to the Banking Code of Practice”
Anna Bligh, ABA CEO
In addition to the Royal Commission recommendations, the industry has also guaranteed features for basic bank accounts.
Australian Banking Association CEO Anna Bligh said the industry has fulfilled its commitment to bolstering its Banking Code of Practice by implementing Commissioner Hayne’s recommendations.
“The banking industry has been working hard to implement the recommendations of Commissioner Hayne’s final report, which included important changes to the Banking Code of Practice,” Ms Bligh said.
“Initiatives such as guaranteed features for basic bank accounts across the industry and ensuring inclusive and accessible services for people with limited English or who live in a remote area address specific issues raised by Commissioner Hayne is his final report.
“These changes come into full effect from tomorrow and will form part of the promises made to customers through the industry’s Banking Code of Practice.
“These changes to the Code are in addition to a number of actions already taken by banks as a direct result of the Royal Commission, including ending fees for no service and a remediation bill topping $5.8 billion in the 12 months since the final report,” she said.
ENDS
Contact: Rory Grant 0475 741 007
Latest news
The ABA has today announced that former ASIC Deputy Chair Peter Kell will undertake the five yearly independent review of the Banking Code of Practice, the rule book that sets standards of service for customers. The Code sets out consumer protections and safeguards that are in addition to the law for individuals, small business customers… Read more »
ABA welcomes today’s move by the Reserve Bank of Australia to designate Armaguard under the recently legislated Cash Distribution Framework Act. ABA CEO Simon Birmingham said this was an important step in providing ongoing stability to the distribution and availability of cash across the economy. “The Cash Distribution Framework is an important piece of regulatory… Read more »
E&OERadio InterviewABC Sunshine Coast3 September 2026. Topics: Upcoming card surcharge ban Tim Wong-See: Now, from the start of next month, credit card surcharge fees are being abolished following a recommendation from the Reserve Bank of Australia. So, all those extra charges that annoy a lot of you when it comes to tap and pay will… Read more »