29 February 2020
Changes to the Banking Code of Practice as recommended by the Royal Commission will go live tomorrow.
The changes coming into effect, as recommended by Commissioner Hayne in his Final Report, include:
- Ceasing default interest on agricultural loans while farms are affected by drought or natural disaster
- Ensuring services to people with limited English and those living in remote areas are inclusive and accessible
- Removing overdraft and dishonour fees on basic, low fee or no fee accounts for concession card holders
- Guaranteed features for basic bank accounts.
“The banking industry has been working hard to implement the recommendations of Commissioner Hayne’s final report, which included important changes to the Banking Code of Practice”
Anna Bligh, ABA CEO
In addition to the Royal Commission recommendations, the industry has also guaranteed features for basic bank accounts.
Australian Banking Association CEO Anna Bligh said the industry has fulfilled its commitment to bolstering its Banking Code of Practice by implementing Commissioner Hayne’s recommendations.
“The banking industry has been working hard to implement the recommendations of Commissioner Hayne’s final report, which included important changes to the Banking Code of Practice,” Ms Bligh said.
“Initiatives such as guaranteed features for basic bank accounts across the industry and ensuring inclusive and accessible services for people with limited English or who live in a remote area address specific issues raised by Commissioner Hayne is his final report.
“These changes come into full effect from tomorrow and will form part of the promises made to customers through the industry’s Banking Code of Practice.
“These changes to the Code are in addition to a number of actions already taken by banks as a direct result of the Royal Commission, including ending fees for no service and a remediation bill topping $5.8 billion in the 12 months since the final report,” she said.
ENDS
Contact: Rory Grant 0475 741 007
Latest news
E&OERadio InterviewFiveAA Adelaide with Will Goodings and Stacey Lee27 August 2026. Topics: How banks are fighting back against scams; Housing market Will Goodings: All right, let’s talk scams. The CEO of the Australian Banking Association is Simon Birmingham. Birmo, good morning to you. Simon Birmingham Good morning, Will, g’day, Stacy. Will Goodings: How big a… Read more »
E&OERadio InterviewInterview on ABC Radio Riverland26 August 2026 Topics: Small and medium business scams; Tips to avoid scams Matt Stephens: This is a stat for you: four in five small and medium businesses say they’ve had a scam attempt on their business in the past 12 months. Four in five. The Australian Banking Association has… Read more »
Four in five small and medium businesses say they have been exposed to an attempted scam in the past year, according to new research commissioned by the Australian Banking Association. This Scams Awareness Week, banks are reminding small businesses across the country to take steps to scam proof their operations and protect themselves as well… Read more »