Skip to main content
Financial Assistance Hub

ABA responds to Carnell inquiry recommendations

28 April 2017

Sydney, 28 April 2017: The Australian Bankers’ Association has today released its response to the Australian Small Business and Family Enterprise Ombudsman’s report into small business lending.

ABA Chief Executive Anna Bligh said banks supported the recommendations to make banking better for small businesses.

“Small businesses play a pivotal role in our national economy and in local communities. It’s important they can readily access affordable finance to invest and grow.

“Banks recognise they need to improve lending practices so small business customers have more certainty and can better understand loan terms and conditions,” she said.

“There will be a reduction in the number of specific events that could result in enforcing a loan. This means banks will no longer be able to call in a loan when small businesses are acting lawfully and making their payments on time, other than in exceptional circumstances.

“For new or renewed contracts, banks will expand the definition of small business beyond what is required by law so that ‘covenant light’ contracts apply to businesses with total loans under $3 million. This will be done by no later than the end of 2017.

“Banks will also give more notice to customers of changes to loan conditions and decisions on rollover.”

Ms Bligh said the industry supported the Ombudsman’s recommendations for more transparency around how banks work with small businesses.

“The ABA is working with stakeholders on developing best practice industry guidelines on bank valuation practices and the appointment of investigative accountants and receivers for small businesses and farmers.

“Nine of the eleven Ombudsman’s recommendations for banks are consistent with the findings of the independent review of the Code of Banking Practice1, and these new obligations will form part of the revised Code,” she said.

“The new Code will have a dedicated section for small businesses and require banks to simplify loan contracts so they’re written in plain English.”

More information, including a response to each of the Ombudsman’s recommendations, is available here.

ENDS

Contact: Stephanie Arena 0477 470 677 or Nic Frankham 0435 963 913

@austbankers

bankers.asn.au

Latest news

1 / 3
Transcript
Anna Bligh interview with ABC Perth on credit card access
1 August 2025

EO&E Nadia: Banks has been a big topic of discussion on the show this week because, of course, we’ve just been talking about behavioural security that the bank is bringing in. Earlier, I was telling you during the week that older women can’t get a credit card in their own name. They’re secondary card holders… Read more »

Read more
Media Releases
Joint Group of Industry Organisations statement in response to Productivity Commission report
1 August 2025

The Productivity Commission proposal to tax business cash flow is an experimental change that hasn’t been tried anywhere else in the world. This tax increase risks putting more pressure on all Australians still struggling under cost-of-living pressures. While some businesses may benefit under this proposal, it risks all Australian consumers and businesses paying more for… Read more »

Read more
Media Releases
Banks welcome APRA commitments to support more competition in Australia’s banking system
24 July 2025

The ABA welcomes APRA’s commitment to boosting competition for Australia’s mid-tier and international banks. In a speech today to the ABA’s Banking 2025 Conference, Chair John Lonsdale announced that APRA would: ABA CEO Anna Bligh said it was customers who would ultimately benefit from a strong and competitive banking system. “Today’s announcements from APRA will… Read more »

Read more