Skip to main content

ABA welcomes ASIC expansion of customer remediation

16 September 2016

Sydney, 15 September 2016: The Australian Bankers’ Association has welcomed the Australian Securities and Investments Commission’s guidance on customer remediation programs released today. 

“We are pleased that ASIC has confirmed in its guidance that remediation programs can apply to all financial advice and products,” ABA Executive Director – Retail Policy Diane Tate said.

“It is important that customers who are impacted by inappropriate advice are treated in a consistent way, irrespective of the type of advice received or the financial product.

“For example, remediation programs can apply in relation to basic banking products, not just with financial advisers giving advice on complex products,” Ms Tate said.

ENDS

Contact: Stephanie Arena 0477 470 677

@austbankers

bankers.asn.au

Latest news

1 / 3
Media Releases
Fans urged to watch out for ticket scams ahead of footy finals
28 August 2025

With the AFL and NRL finals about to kick off and demand for tickets set to surge, the Australian Banking Association is warning footy fans to be on the lookout for scammers.  The ABA is issuing this warning during Scams Awareness Week and as tickets for the AFL finals go on sale from today.  … Read more »

Read more
Media Releases
Banks welcome move to bring forward the Home Guarantee Scheme
25 August 2025

The Australian Banking Association (ABA) has welcomed today’s announcement from the Federal Government to bring forward the start of the Home Guarantee Scheme. Under the Guarantee, eligible first home buyers are able to purchase a home with a smaller deposit and avoid paying lenders’ mortgage insurance. ABA CEO Simon Birmingham said it made sense to… Read more »

Read more
Media Releases
AI-powered scams in the sights of banks 
25 August 2025

This Scams Awareness Week, banks are urging Australians to remain alert to emerging scam threats, from criminals using AI to replicate the voice of people you trust through to deepfake videos of celebrities endorsing investment opportunities.    AI scams to be on the lookout for: ABA CEO Simon Birmingham said the ever-increasing use of AI… Read more »

Read more