We’re here to help
Australian banks are open and here to help all their customers in this time of financial hardship.Learn more
If you’re experiencing financial difficulty due to COVID-19 you should contact your bank as soon as possible to discuss how they may be able to help you through this difficult time.
Your bank wants to partner with you through this difficult time. Getting people back to work and keeping them in their homes is what is in the best interests of all Australians.
Banks can help you with your credit card and personal loans. Depending on your individual circumstances, help may include waiving fees, restructuring loans or other things to help get you through the pandemic.
Anyone who has been granted a six month deferral on loan repayments on their mortgage or other credit products, such as a credit card, will not have their credit rating affected as a result of that deferral, provided they were up to date with repayments prior to COVID-19.
If you have been impacted, it’s very important that you contact your bank as soon as possible. The earlier you contact your bank the more assistance they will be able to provide.
Check your banks website under ‘Hardship’ for more information.