Support during Covid-19

The Personal Relief Package

If you’re experiencing financial difficulty due to COVID-19 you should contact your bank as soon as possible to discuss how they may be able to help you through this difficult time.

About the package

Your bank wants to partner with you through this difficult time. Getting people back to work and keeping them in their homes is what is in the best interests of all Australians.

If you’re experiencing financial difficulty Australia’s banks are now offering customers the option to defer home loan repayments for up to six months.

Banks can also help you with your credit card and personal loans. Depending on your individual circumstances, help may include waiving fees, restructuring loans or other things to help get you through the pandemic.

Anyone who is granted a six month deferral on loan repayments on their mortgage or other credit products, such as a credit card, will not have their credit rating affected as a result of that deferral, provided they were up to date with repayments prior to COVID-19.

If you have been impacted, it’s very important that you contact your bank as soon as possible. The earlier you contact your bank the more assistance they will be able to provide.

Check your banks website under ‘Hardship’ for more information.

Debit Cards are Secure

Debit Cards: information for passbook holders receiving new debit cards.

FAQs

Customers will self-assess whether their business has been adversely impacted, no further verification will be required.

While you won’t have to make any principal or interest payments for the 6 months, interest will continue to be accrued, it can then be paid off over the life of the loan once repayments begin again, or the length of the loan can be extended. This will be a conversation between you and your bank.

Yes. Banks have hardship teams in place to assist people experiencing financial difficulty as a result of COVID-19.  Our banks are now offering customers the option to defer home loan repayments for up to six months. Contact your bank to discuss how they can help you.

If you have been impacted by COVID-19 and are experiencing hardship, your bank can help. Assistance can include waiving fees, restructuring loans or other things to help get you through the pandemic. Check your banks website under ‘Hardship’.

As long as you were up to date on your payments before COVID-19 the deferral will not impact your record. This applies to deferrals on your mortgage or other credit products.

Your bank wants to partner with you through this difficult time. Getting people back to work and keeping them in their homes is what is in the best interests of all Australians.

Many banks are contacting their customers directly to see what help they may need. However, if you are worried it’s very important that you contact your bank as soon as possible. The earlier you contact your bank the more assistance they will be able to provide.

Australia Post outlets remain open for customers to use for their daily banking.

First stop should always be contacting your bank to see what options there may be. All banks have the flexibility to restructure your loans and help if you are in hardship. As always if you are unhappy with the deal that you are being offered by your bank shop around.

Yes, online banking continues as usual.

If you were behind in repayments before, banks won’t report the repayment history information for the deferral period, they will leave that field blank for the duration of the crisis deferral period.

Bank call centres are receiving extremely high volumes of calls, so we please ask that you to be patient.  If possible, please go to your bank’s website or use the smart phone app to complete your banking.

Find your bank

Select your bank to find out more about their individual relief packages
AMP

Phone: 1300 130 191
Hardship Assistance: Website

Visit website
ANZ

Phone: 1800 351 548
Financial Hardship: Website

Visit website
Arab Bank Australia

Phone: 1800 64 64 84
Hardship Assistance: Website

Visit website
Bank Australia

Phone: 132 888
Hardship Assistance: Website

Visit website
Bank of Melbourne
Visit website
Bank of Sydney

Phone: 13 95 00
Hardship Assistance: Website

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BOQ Group

Phone: 1800 079 866
Hardship Assistance: Website

Visit website
Bank SA

Phone: 1800 679 461
Hardship Assistance: Website

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Bankwest

Phone: 1300 769 173
Hardship Assistance: Website

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Bendigo and Adelaide Bank

Phone: 1300 652 146
Hardship Assistance: Website

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Citi Bank

Phone: 1300 652 146
Hardship Assistance: Website

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Commonwealth Bank

Phone: 1300 720 814
Hardship Assistance: Website

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HSBC Bank

Phone: 1300 555 988
Hardship Assistance: Website

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ING Bank

Phone: 1300 349 166
Hardship Assistance: Website

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Macquarie Bank

Phone: 1300 363 330
Hardship Assistance: Website

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Me Bank

Phone: 1300 500 520
Hardship Assistance: Website

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MyStateBank

Phone: 13 800 1
Hardship Assistance: Website

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NAB

Phone: 1800 701 599
Hardship Assistance: Website

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Rabobank

Phone: 1800 025 484
Hardship Assistance: Website

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Rural Bank

Phone: 1300 660 115
Hardship Assistance: Website

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St. George Bank

Phone: 1800 629 795
Hardship Assistance: Website

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Suncorp

Phone: 1300 660 115
Hardship Assistance: Website

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U Bank
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Westpac

Personal: 132 032
Small Business: 132 142

Hardship Assistance: Website

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Support During Covid-19
Support During Covid-19

We’re here to help

Australian banks are open and here to help all their customers in this time of financial hardship.

Learn more