Skip to main content
Financial Assistance Hub

Update required to mobile wallets

Update required to mobile wallets

23 December 2024

The Australian Banking Association (ABA) is informing customers about an important update that may affect some debit cards used in mobile wallets. Australian Payments Plus (AP+) is implementing a technical update to ensure that consumers can continue to make payments via eftpos from 1 January 2025.

A small number of consumers who added their debit card to their mobile wallet before July 2023, have enabled the option to send transactions via eftpos, or use an eftpos-only debit card, will need to remove and re-add their debit card to their mobile wallet. No action is required for those using a physical debit card.

Banks will be contacting impacted customers directly to provide guidance on this update. Consumers should be aware that no contact will be made to them directly from eftpos or AP+.

ABA CEO Anna Bligh said shoppers should be on the lookout for contact from their bank so there are no interruptions to their mobile wallet.

“This update will only impact a small number of customers and banks will be reaching out to those customers who need to take action.  

“It’s a straightforward and quick fix, with customers simply needing to remove and re-add their card to their mobile wallet.

Please take steps to apply the update simply by removing and re-adding your card, minimising any interruptions to planned activities during the festive season.” Ms Bligh said.

The update applies specifically to consumers who:

  • added the debit card to their mobile wallet before July 2023, and
  • have turned on the option to send transactions via eftpos, or
  • use an eftpos-only debit card.

Contact: Benn Ayre | [email protected] | 0428 342 325
Twitter | Facebook | LinkedIn | www.ausbanking.org.au

Latest news

1 / 3
Media Releases
Banks welcome more progress to modernise payments system rules
9 October 2025

The ABA welcomes today’s release of the exposure draft legislation to modernise the regulation of payment service providers. ABA CEO Simon Birmingham said the proposed reforms represent another important step towards ensuring Australia’s payments system remains safe, secure and fit-for-purpose. “Australians now have access to a range of payment options and no matter how they… Read more »

Read more
Media Releases
Finalisation of independent pricing model report to support cash distribution
3 October 2025

Deloitte Access Economics has now determined its recommended regulated pricing model for Armaguard’s Cash-in-Transit services. The final independent pricing mechanism report has been provided to Armaguard as well as the major banks and major retailers.  This is an important milestone in working to keep cash available around Australia, even while people are using less of… Read more »

Read more
Transcript
ABA CEO Simon Birmingham transcript of interview on ABC RN Breakfast with Sally Sara
24 September 2025

E&OERadio InterviewABC RN Breakfast with Sally SaraWednesday, 24 September 2025. Sally Sara (Host): Reserve Bank Governor Michelle Bullock has hit out at Australia’s big four banks for standing in the way of making shopping cheaper for customers. The RBA wants to ban surcharges on card payments. To fund the ban, it wants to dramatically cut… Read more »

Read more