22 May 2021
This industry guideline:
- Explains what financial abuse can look like and how it can impact customers and a bank’s relationship with their customers; and
- Outlines a framework for banks to raise awareness and promote consistent arrangements to deal with suspected cases of financial abuse
This guideline reflects good industry practice, and the ABA encourages members to use the principles in this guideline to put in place internal processes, procedures, and policies.
Latest news
E&OEDoorstop9 News8 October 2026 Topics: Credit card surcharging ban Journalist: The Greens say that to solve this issue, the banks should be paying the credit card surcharge. What’s your response to that? Simon Birmingham: Having a safe, modern, secure payment system does come with huge costs, but banks are already cutting payment fees by around… Read more »
E&OERadio InterviewInterview ABC Adelaide8 October 2026 Topics: Regional banking Nikolai Beilharz: We know bank branches have been closing down, especially in regional areas of South Australia and Australia more broadly, including a number of places that have no local banking representation anymore. Well, a new plan has been put forward by the Australian Banking Association… Read more »
E&OERadio InterviewInterview ABC Illawarra8 October 2026 Topics: Regional banking; Card Surcharging ban Stefan Posthuma: You might have heard that the Commonwealth Bank has announced it’s closing its Albion Park branch next month. That’s despite its recent commitment to not close any regional branches until 2030. You know, this might be a common issue we’re seeing,… Read more »