22 May 2021
This industry guideline:
- Explains what financial abuse can look like and how it can impact customers and a bank’s relationship with their customers; and
- Outlines a framework for banks to raise awareness and promote consistent arrangements to deal with suspected cases of financial abuse
This guideline reflects good industry practice, and the ABA encourages members to use the principles in this guideline to put in place internal processes, procedures, and policies.
Latest news
E&OE Host: Black Friday sales are becoming increasingly popular as many South Australians look to stretch their budgets in the lead up to Christmas, but we’re being warned about a number of scams and dodgy deals to steer clear of. Simon, Birmingham, CEO of the Australian Banking Association, joins us now, Simon, thanks to your… Read more »
E&OERadio InterviewFiveAA Adelaide with Graeme Goodings14 November 2025. Topics: Black Fridays shopping Scams; Meta and scams ads; Bank account access Graeme Goodings (Host): We’ve got to be aware of scammers every single day, and they’re getting cleverer and smarter all the time, and people continue to fall for their traps. We need to be ever vigilant. With… Read more »
Shoppers are being urged to stay alert to the risk of scammers as Black Friday sales kick-off, after almost $40 million was lost to buying and selling scams over the past year. The ABA is reminding shoppers to be on the lookout for: ABA CEO Simon Birmingham urged shoppers to remain vigilant as scammers are… Read more »