22 May 2021
This industry guideline:
- Explains what financial abuse can look like and how it can impact customers and a bank’s relationship with their customers; and
- Outlines a framework for banks to raise awareness and promote consistent arrangements to deal with suspected cases of financial abuse
This guideline reflects good industry practice, and the ABA encourages members to use the principles in this guideline to put in place internal processes, procedures, and policies.
Latest news
The ABA welcomes the release of the Federal Government’s response to the Parliamentary Joint Committee on Corporations and Financial Services’ inquiry into financial abuse, released today. ABA CEO Simon Birmingham acknowledged the important work of the committee as well as the Government’s response and said banks were committed to protecting customers from the scourge of… Read more »
Thank you, Chair, and thank you to the Committee for the opportunity to appear today. Australia’s banks are not approaching artificial intelligence as a distant prospect. It is already at work in our industry, every hour of every day. It is checking payments in real time, answering customer questions at two in the morning, helping… Read more »
E&OEDoorstop9 News8 October 2026 Topics: Credit card surcharging ban Journalist: The Greens say that to solve this issue, the banks should be paying the credit card surcharge. What’s your response to that? Simon Birmingham: Having a safe, modern, secure payment system does come with huge costs, but banks are already cutting payment fees by around… Read more »