22 May 2021
This industry guideline:
- Explains what financial abuse can look like and how it can impact customers and a bank’s relationship with their customers; and
- Outlines a framework for banks to raise awareness and promote consistent arrangements to deal with suspected cases of financial abuse
This guideline reflects good industry practice, and the ABA encourages members to use the principles in this guideline to put in place internal processes, procedures, and policies.
Latest news
E&OERadio InterviewABC Brisbane3 February 2026 Topics: RBA interest rate decision; Access to credit cards; Armaguard and cash usage Steve Austin (Host): Well, why is it near impossible to obtain a credit card when you’re over 60? My guest is the new Chief Executive for the Australian Banking Association, Simon Birmingham. Former federal liberal politician, Simon… Read more »
The ABA congratulates Sarah Court on her appointment as the new Chair of the Australian Securities and Investments Commission (ASIC). ABA CEO Simon Birmingham described this as a significant appointment and a landmark moment for Ms Court and Australia’s corporate regulator. “Sarah is an experienced regulator, having held numerous senior legal and regulatory enforcement positions… Read more »
E&OE Radio Interview ABC Adelaide 27 January 2026. Topics: Expanding scam prevention rules; Tips to avoid scams Rory McLaren (Host): But now to scammers, it appears that many scammers are moving faster than the laws that are designed to try and stop them. While banks and telecommunication companies face tough new rules, criminals appear to be slipping through the cracks using online marketplaces, messaging services, apps and other platforms that aren’t necessarily regulated as… Read more »