22 May 2021
This industry guideline:
- Explains what financial abuse can look like and how it can impact customers and a bank’s relationship with their customers; and
- Outlines a framework for banks to raise awareness and promote consistent arrangements to deal with suspected cases of financial abuse
This guideline reflects good industry practice, and the ABA encourages members to use the principles in this guideline to put in place internal processes, procedures, and policies.
Latest news
E&OERadio InterviewInterview on 2GB Breakfast7 October 2026 Topics: Card surcharging Ben Fordham: Simon Birmingham is the CEO of the Australian Banking Association. He’s with us live in the 2GB breakfast studio. Simon, good morning. Simon Birmingham: Good morning, Ben. Good to be with you. Ben Fordham: So, if it’s not tenable for the ATO, why… Read more »
E&OE Radio Interview ABC Brisbane 6 October 2026 Topics: Australia’s anti-money laundering laws; ID verification checks Loretta Ryan: So, we wanted to find out if this is part of the brave new world in which we live, and whether the watchful eye over our money is actually robbing us of the access to it. Simon Birmingham was once our… Read more »
E&OETV InterviewInterview on News24 Business Now2 October 2026 Topics: Card surcharging ban Edward Boyd: The Reserve Bank’s ban on card surcharging started yesterday, and I’ve already noticed a local cafe here in Sydney which has increased its prices to cover some additional costs. Even the ATO says it won’t accept payments from credit cards from… Read more »