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Financial Assistance Hub

Financial Abuse Industry Guideline

22 May 2021

This industry guideline:

  • Explains what financial abuse can look like and how it can impact customers and a bank’s relationship with their customers; and
  • Outlines a framework for banks to raise awareness and promote consistent arrangements to deal with suspected cases of financial abuse

This guideline reflects good industry practice, and the ABA encourages members to use the principles in this guideline to put in place internal processes, procedures, and policies.

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Transcript
ABA CEO Anna Bligh interview on Today Show
10 February 2025

Karl Stefanovic (Host): Well, with Aussies losing more than $20 million to romance scams last year, that’s right, $20 million. Banks are now warning people to be extra cautious when looking for love online to discuss Sarah Abo (Host): We are joined now by CEO of the Australian Banking Association, Anna Bligh, good to see… Read more »

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Protect your heart and bank account from romance scams
10 February 2025

With Valentine’s Day fast approaching, the ABA is warning Aussies to guard their hearts—and their bank accounts—as scammers ramp-up the use of artificial intelligence and deepfakes to steal money. According to ScamWatch, last year Australians reported over 3,200 romance scams with losses amounting to almost $24 million.   Romance scam red flags: ABA CEO Anna… Read more »

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Banks stand ready to support North Queensland communities affected by floods
4 February 2025

The Australian Banking Association (ABA) is urging customers in North Queensland affected by the floods to get in touch with their bank if they are in need of financial relief. ABA CEO Anna Bligh said banks are on standby to assist households and businesses who have been impacted by these severe floods. “My message to… Read more »

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