14 September 2017
The Australian Bankers’ Association has welcomed the introduction of legislation today to establish the new Australian Financial Complaints Authority.
“The ABA strongly supports moving to a one-stop-shop to simplify how customers resolve complaints,” ABA Chief Executive Anna Bligh said.
“External dispute resolution is an important alternative to the court system as it is free for customers to use and doesn’t require formal legal representation.
“The new complaints body is a win for customers and will help people have confidence that their disputes will be heard as efficiently and quickly as possible.
“The ABA looks forward to working with the Federal Government and the AFCA transition team and reference panel on AFCA’s establishment.”
ENDS
Contact: Stephanie Arena 0477 470 677
Latest news
E&OERadio InterviewABC Radio National Hour24 March 2026. Topics: Australia-EU free trade deal Fran Kelly (Host): Total two-way trade between Australia and the EU was worth nearly $110 billion in the last financial year, and this Free Trade Agreement is expected to be worth an extra 10 billion in the first year alone. But farmers are… Read more »
Leading Australian business, industry, investment and peak body organisations welcome the conclusion of the Australia–European Union Free Trade Agreement, the establishment of the Australia–EU Security and Defence Partnership, and the decision to fast-track negotiations for Australia’s association with Horizon Europe. These outcomes provide much-needed clarity and confidence at a time when businesses, investors, and researchers… Read more »
E&OE Radio Interview FiveAA Breakfast with David Penberthy and Will Goodings 17 March 2026. Topics: Tax paid by Australian banks; RBA Powers to regulate big tech David Penberthy (Host): Well, it’s a big amount of money, $16 billion that’s how much tax Australia’s biggest banks paid last year. And at the same time, organisations like Apple, Google and Meta, you think about the ease with which and the frequency with which we… Read more »