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One-stop-shop complaints body a win for customers

14 September 2017

The Australian Bankers’ Association has welcomed the introduction of legislation today to establish the new Australian Financial Complaints Authority.

“The ABA strongly supports moving to a one-stop-shop to simplify how customers resolve complaints,” ABA Chief Executive Anna Bligh said.

“External dispute resolution is an important alternative to the court system as it is free for customers to use and doesn’t require formal legal representation.

“The new complaints body is a win for customers and will help people have confidence that their disputes will be heard as efficiently and quickly as possible.

“The ABA looks forward to working with the Federal Government and the AFCA transition team and reference panel on AFCA’s establishment.”

ENDS

Contact: Stephanie Arena 0477 470 677

@austbankers

bankers.asn.au

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