14 September 2017
The Australian Bankers’ Association has welcomed the introduction of legislation today to establish the new Australian Financial Complaints Authority.
“The ABA strongly supports moving to a one-stop-shop to simplify how customers resolve complaints,” ABA Chief Executive Anna Bligh said.
“External dispute resolution is an important alternative to the court system as it is free for customers to use and doesn’t require formal legal representation.
“The new complaints body is a win for customers and will help people have confidence that their disputes will be heard as efficiently and quickly as possible.
“The ABA looks forward to working with the Federal Government and the AFCA transition team and reference panel on AFCA’s establishment.”
ENDS
Contact: Stephanie Arena 0477 470 677
Latest news
Georgie Tunny: Anna Bligh is CEO of the Australian Banking Association. And we’ve heard so many examples of scammers infiltrating customers existing phone message threads from banks. If people can’t trust the bank’s own correspondence, what hope do they have? Anna Bligh: The stories that you’ve run this week have been absolutely heartbreaking. And I hear… Read more »
The Australian Banking Association (ABA) welcomes the Federal Government’s upcoming campaign to further educate the community about elder abuse. ABA CEO Anna Bligh said this was a timely opportunity to further raise awareness and shine the spotlight on financial elder abuse. “Australian banks are deeply conscious of financial elder abuse. They see it playing out every day and have… Read more »
Major disruptions to payments systems as a result of the CrowdStrike outage have not occurred and are not anticipated. Impacts on banks and payments systems have been relatively minor, with any disruptions having already been remedied or in the process of being gradually restored. Banks will continue to monitor for any further impacts to services…. Read more »