14 September 2017
The Australian Bankers’ Association has welcomed the introduction of legislation today to establish the new Australian Financial Complaints Authority.
“The ABA strongly supports moving to a one-stop-shop to simplify how customers resolve complaints,” ABA Chief Executive Anna Bligh said.
“External dispute resolution is an important alternative to the court system as it is free for customers to use and doesn’t require formal legal representation.
“The new complaints body is a win for customers and will help people have confidence that their disputes will be heard as efficiently and quickly as possible.
“The ABA looks forward to working with the Federal Government and the AFCA transition team and reference panel on AFCA’s establishment.”
ENDS
Contact: Stephanie Arena 0477 470 677
Latest news
E&OETV InterviewInterview on News24 AM Agenda1 October 2026 Topics: Card surcharging ban; Interest rates; Refinancing Laura Jayes: Well credit card, any card surcharges are banned from today. I know customers will be happy. Small business, though, they’re not so sure. Joining me live now is the Australian Banking Association Chief Executive, Simon Birmingham. Simon, great… Read more »
E&OERadio InterviewInterview on FiveAA Adelaide1 October 2026 Topics: Card surcharging ban Stacey Lee: Well, speaking of budgets, everyone’s are tight at the moment and they might get a little bit tighter from today because card surcharges have come to an end. It’s the first of October. It’s a deadline on a whole lot of things,… Read more »
E&OERadio InterviewInterview on ABC Adelaide1 October 2026 Topics: Interest rates; Hardship support from banks; Card surcharging ban Sonya Feldhoff: Simon Birmingham is the CEO of the Australian Banking Association. He’s also a former SA senator and finance minister. So, all of these things have been very much in his purview for a long time. Simon… Read more »