1 September 2020
Retail banking customer satisfaction in Australia is being challenged by a shift to digital interactions at a critical time when customers with poor financial health need more support from banks.
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E&OERadio InterviewInterview on 2GB8 October 2026 Topics: Regional banking Michael McLaren: You may have seen the story today, the Australian Banking Association has put forward an idea to address the declining presence of our top banks in rural Australia. In fact, regional bank branch numbers have declined by 38 per cent since 2017. So, there… Read more »
E&OERadio InterviewInterview on ABC News Radio8 October 2026 Topics: Regional banking Sarah Morice: Australia’s banks are seeking permission to team up in the bush. The Australian Banking Association has asked the competition watchdog for an exemption from competition law, so that several banks can share a single physical branch in regional towns. Now, if you… Read more »
E&OETV InterviewInterview on Win News8 October 2026 Topics: Regional banking Bonnie Collings: Can you give a bit of an overview of what the ABA have put forward to the ACCC? Simon Birmingham: We’re asking the ACCC to allow banks to cooperate on three things. Firstly, regional service commitments that will be banks explaining how they’re… Read more »