1 September 2020
Retail banking customer satisfaction in Australia is being challenged by a shift to digital interactions at a critical time when customers with poor financial health need more support from banks.
Latest news
With end of financial year nearly here, the ABA is reminding customers to be on high alert for scammers looking to steal your hard-earned money. Common EOFY scams to be on the lookout for: ABA CEO Anna Bligh said with the end of financial year approaching, scammers are lining up and looking to cash in…. Read more »
The Australian Banking Association (ABA) and Council on the Ageing (COTA) Australia are urging older Australians, their families, friends and carers to have conversations about how to better protect themselves from scams and financial abuse this Elder Abuse Awareness Day. ABA CEO Anna Bligh said older Australians were more likely to be susceptible to financial… Read more »
Banks are on standby to support customers across the Mid-North Coast and Hunter regions impacted by the current severe weather and flooding. ABA CEO Anna Bligh said with torrential rain and flooding taking place, banks were activating financial assistance and relief to support their customers. “Banks recognise that this is a very challenging weather event… Read more »