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Australia Retail Banking Customer Satisfaction – 2020

Australia Retail Banking Customer Satisfaction – 2020

1 September 2020

Retail banking customer satisfaction in Australia is being challenged by a shift to digital interactions at a critical time when customers with poor financial health need more support from banks.

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Media Releases
Early signs of success in war against scammers 
15 March 2024

The Australian Banking Association welcomes the release today of a new report from the National Anti-Scam Centre showing that industry and government measures to tackle scams are protecting more Australians.     The latest quarterly report shows that overall scam losses in the 2023 December quarter were down by 43% compared to the same quarter last year.  … Read more »

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Media Releases
Banks welcome Federal Government’s commitment to a regulatory roadmap 
11 March 2024

The Australian Banking Association welcomes the Federal Government’s decision to introduce a financial sector regulatory initiatives grid.   ABA CEO Anna Bligh said providing a clearer picture of the future regulatory landscape would allow the Government to implement policy initiatives whilst at the same time reducing the compliance burden on industry.   “Banks recognise that regulation is vitally important… Read more »

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Media Releases
Financial safety front of mind this International Women’s Day 
8 March 2024

This International Women’s Day, the Australian Banking Association has reaffirmed the sector’s unwavering commitment to protecting women’s financial safety and security.     In Australia, one in six women will experience financial abuse over the course of their lifetime. The 2024 IWD theme “Count Her In” is an opportunity to talk about the types of financial abuse… Read more »

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