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Australia Retail Banking Customer Satisfaction – 2020

Australia Retail Banking Customer Satisfaction – 2020

1 September 2020

Retail banking customer satisfaction in Australia is being challenged by a shift to digital interactions at a critical time when customers with poor financial health need more support from banks.

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Media Releases
Accessible and inclusive banking: Consultation set to begin for accessibility standards review
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“This is about engaging with the entire banking ecosystem in order to ensure the accessibility of the sector’s services are best serving our diverse community now, and into the future.”

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Transcript
Transcript – Anna Bligh interview with Sky News’ Andrew Clennell on SVB closure
13 March 2023

“What is underpinning this bank failure is a number of things, but not least of all, it’s a very niche bank with high exposure to one part of the economy. And that’s the part of the economy that’s been quite volatile and troubled”

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Media Releases
Statement from the Australian Banking Association (ABA) regarding Silicon Valley Bank (SVB) issue.
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The Treasurer has indicated that the federal government is closely monitoring the situation.

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