1 September 2020
Retail banking customer satisfaction in Australia is being challenged by a shift to digital interactions at a critical time when customers with poor financial health need more support from banks.
Latest news
Media Releases
Accessible and inclusive banking: Consultation set to begin for accessibility standards review
Read more
16 March 2023
“This is about engaging with the entire banking ecosystem in order to ensure the accessibility of the sector’s services are best serving our diverse community now, and into the future.”
Transcript
Transcript – Anna Bligh interview with Sky News’ Andrew Clennell on SVB closure
Read more
13 March 2023
“What is underpinning this bank failure is a number of things, but not least of all, it’s a very niche bank with high exposure to one part of the economy. And that’s the part of the economy that’s been quite volatile and troubled”
Media Releases
Statement from the Australian Banking Association (ABA) regarding Silicon Valley Bank (SVB) issue.
Read more
13 March 2023
The Treasurer has indicated that the federal government is closely monitoring the situation.