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Australia Retail Banking Customer Satisfaction – 2020

Australia Retail Banking Customer Satisfaction – 2020

1 September 2020

Retail banking customer satisfaction in Australia is being challenged by a shift to digital interactions at a critical time when customers with poor financial health need more support from banks.

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Media Releases
Joint Statement: Agreement reached with Armaguard
24 June 2024

The ABA, major banks and major retailers have reached an agreement with Armaguard for its Cash-in-Transit business.  

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Transcript
Anna Bligh doorstop on Government response to mortgage and deposits reforms
15 June 2024

Journalist: The question I have is, are these regulations actually necessary, because my understanding is that a lot of banks already disclose this information?  Anna Bligh: These changes will mean more consistency for customers. Many banks are already doing a number of these things to make it easier for customers to get information. If these… Read more »

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Media Releases
Older Australians reminded to stay financially safe this World Elder Abuse Awareness Day
15 June 2024

With it being World Elder Abuse Awareness Day, the Australian Banking Association (ABA) is reminding older Australians about how they can better protect themselves from scams, fraud and financial abuse.

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