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Banking Channel Satisfaction – 2019

Banking Channel Satisfaction – 2019

10 September 2019

Mobile banking is the fastest growing banking channel and the one with the highest customer satisfaction.

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Op-Ed
Op-Ed: Your super is footing the bill for someone else’s gamble
15 January 2026

The CSLR was intended to give basic protection to mum and dad-type investors. It should not be a collectively funded vehicle for removing investment risk from society.

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Media Releases
Banks offer support to customers impacted by the Victorian bushfires
12 January 2026

Australian banks are rolling out disaster support to customers affected by the current bushfires in Victoria. ABA CEO Simon Birmingham said banks were continuing to monitor the evolving situation across Victoria and are on standby to assist impacted customers. “This is an extremely challenging time for many Victorian communities, households and businesses,” Mr Birmingham said.   “There are now special arrangements in place for those who may need additional financial assistance from their bank in the coming days, weeks and months.  “Banks have highly… Read more »

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Media Releases
Banks offer support to Northern Queensland communities impacted by floods
1 January 2026

Banks stand ready to support customers in north and north-west Queensland currently experiencing heavy rainfall and flooding. ABA CEO Simon Birmingham said customers didn’t have to tough it out on their own with banks on standby to assist communities get through this challenging time. “Banks recognise the significant financial and emotional toll an extreme weather… Read more »

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