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Banking Channel Satisfaction – 2019

Banking Channel Satisfaction – 2019

10 September 2019

Mobile banking is the fastest growing banking channel and the one with the highest customer satisfaction.

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Media Releases
Release of Strategic Review into roll-out of the Consumer Data Right 
3 July 2024

The ABA has today released the findings of a strategic review undertaken by Accenture into the roll-out of Australia’s Consumer Data Right (CDR) regime.   The CDR went live to customers of major banks in July 2020, and to customers of other banks in July 2021. Approaching 4 years since its launch, the ABA commissioned Accenture… Read more »

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Media Releases
Updated rule book for banks 
27 June 2024

The Australian Banking Association welcomes ASIC’s approval of an updated Banking Code of Practice that will continue to drive better banking outcomes for customers. The updated Code strengthens consumer protections by providing customers with safeguards that are in addition to the law.   ABA CEO Anna Bligh said this Code will provide an even higher… Read more »

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Media Releases
Mobile wallet transactions overtake ATM cash withdrawals in digital banking boom 
27 June 2024

Australia’s digital banking boom is continuing with payments by mobile wallets surging by 35 per cent in the last year alone, according to a new report released today by the Australian Banking Association.   The 2024 ‘Bank On It’ Report shows that in the last year alone customers made $126 billion in payments with their mobile… Read more »

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